Table of contents - Special Issue: Using Partial Least Squares Structural Equation Modeling (PLS-SEM) in Quality Management
Guest Editors: Francesca Magno, Fabio Cassia, Christian M. Ringle
A brief review of partial least squares structural equation modeling (PLS-SEM) use in quality management studies
Francesca Magno, Fabio Cassia, Christian M. RinglePartial least squares structural equation modeling (PLS-SEM) has become an established social sciences multivariate analysis technique. Since quality management researchers also…
Enhancing TQM’s effect on small business performance: a PLS-SEM exploratory study of TQM applied with a comprehensive strategic approach
Scott C. Manley, Ralph I. Williams Jr., Joseph F. Hair Jr.Given the positive organizational principles associated with total quality management (TQM) – customer focus, continuous improvement, and process management – one would assume…
The moderating role of Lean Six Sigma practices on quality management practices and quality performance in medical device manufacturing industry
Choon Ling Sim, Francis Chuah, Kit Yeng Sin, Yi Jin LimThe purpose of this paper is to explore the moderating role of Lean Six Sigma (LSS) practices in explaining the relationship between quality management practices (QMPs) and…
A roadmap for the application of PLS-SEM and IPMA for effective service quality improvements
Noorjahan Banon Teeluckdharry, Viraiyan Teeroovengadum, Ashley Keshwar SeebaluckThe paper provides a step-by-step guide in the guise of a roadmap for service improvement initiatives using importance performance map analysis (IPMA).
Predicting customer loyalty to Airbnb using PLS-SEM: the role of authenticity, interactivity, involvement and customer engagement
Rezarta Sallaku, Vania VigoloDrawing on social exchange theory, this study clarifies the roles of authenticity, interactivity and involvement in predicting customer engagement (CE) and, ultimately, customer…
Increasing the willingness to stay – a novel and comprehensive member satisfaction index (MSI) model tested in a leading German tennis club
Kathrin Kölbl, Cornelia Blank, Wolfgang Schobersberger, Mike PetersThis study aims to address customer focus as an important component of total quality management (TQM) and explore the key drivers of member satisfaction in tennis clubs via a…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo