The TQM Journal: Volume 33 Issue 6
Table of contents
Implementation of FCAUP – a framework for conformity assessment inspired by the uncertainty principle
Celso Francisco de Moraes, Messias Borges Silva, Rapinder SawhneyThe purpose of this paper is to report the first practical applications of FCAUP (Framework for Conformity Assessment inspired by the Uncertainty Principle) carried out using a…
Development of comprehensive coursework of quality management in universities pertinent to the construction industry: a case of Pakistan
Muhammad Irfan, Muhammad Jamaluddin Thaheem, Syyed Sami Ul Haq Kaka Khel, Muhammad Faizan Ul Haq, Muhammad Saeed Zafar, Muhammad EhtshamThe purpose of this research is to determine a comprehensive coursework for teaching quality management in the universities of developing countries i.e. Pakistan pertinent to the…
The relationship between managers' narcissism and overconfidence on corporate risk-taking
Mahdi Salehi, Amirhosein Afzal Aghaei Naeini, Safoura RouhiThe primary purpose is to investigate the relationship between narcissism and managers' overconfidence in listed companies' risk-taking.
What makes excellence models excellent: a comparison of the American, European and Japanese models
Asfa Muhammad Din, Muhammad Asif, Muhammad Usman Awan, George ThomasThis paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and…
Determinants of service quality and its effect on customer satisfaction and loyalty: an empirical study of private banking sector
Rafikul Islam, Selim Ahmed, Mahbubar Rahman, Ahmed Al AsheqThe main purpose of this study is to investigate the impact of various service quality dimensions, namely reliability, responsiveness, visibility, employee commitment and access…
Does people-related total quality management “work” for people? An empirical study of the Sri Lankan apparel industry
Sakunthala Durairatnam, Siong Choy Chong, Mazuki Jusoh, Isuri Roche DharmaratneThe purpose of this paper is to examine the relationships between people-related total quality management (PTQM) practices and employee work attitudes, as well as the impact of…
Development of a structural model based on ISM for analysis of barriers to integration of leanwith industry 4.0
Vigneshvaran R, S. VinodhTo develop a structural model based on Interpretive Structural Modelling (ISM) approach to analyse the barriers to integration of Lean with Industry 4.0.
Gamification and service quality in bike sharing: an empirical study in Italy
Maria Giovina Pasca, Roberta Guglielmetti Mugion, Martina Toni, Laura Di Pietro, Maria Francesca RenziBike sharing (BS) is a phenomenon of growing interest in the sustainable mobility field. In recent years, many governments have implemented concrete actions to diffuse the…
QoS in higher education institutions: the concept, a literature review and future directions
Gyan PrakashThe purpose of this paper is to understand the meaning and operationalisation of quality of service (QoS) in the context of higher education institutions (HEIs).
Affective commitment, service quality and selected sub-dimensions of customer citizenship behaviour: a study of ride-hailing services
Estelle van Tonder, Daniël Johannes PetzerMarketing literature has made little progress on the connection between service quality and customer citizenship advocacy, helping and feedback sub-dimensions that may promote…
A study on key lean enablers of the coal mining sector using ISM, MICMAC and SEM
Sorokhaibam Khaba, Chandan Bhar, Ankita RayThe purpose of this research is to identify and study the contextual relationships of the significant lean enablers in the Indian coal mining industry using the application of…
Bank service quality: perception of customers in the Greater Accra Region of Ghana in the post banking sector reforms era
Joseph Emmanuel Tetteh, Chrisopher BoachieIn the wake of fierce competition that has ensued among banks to get a share of the depositors' funds after the banking sector reforms in 2017, this study attempts to investigate…
TQM implementation practices and performance outcome of Indian hospitals: exploratory findings
Biju Augustine Puthanveettil, Shilpa Vijayan, Anil Raj, Sajan MPThis paper explores and interprets the linkage between total quality management (TQM) practices and organizational performance measures for improving the healthcare firms’…
Cleaner production through open innovation in Indonesian batik small and medium enterprises (SME)
Augustina Asih Rumanti, Indryati Sunaryo, Iwan Inrawan Wiratmadja, Dradjad IriantoThe purpose of this paper is to design a research model and analyze the relationship between open innovation and cleaner production. The paper maps and characterizes the…
A draft framework for quality management system auditor education: findings from the initial stage of a Delphi study
Roslina Ab Wahid, Nigel Peter GriggChanges in structure and conceptual underpinnings of ISO 9001 mean that quality management system (QMS) auditors require a wide knowledge base and skill set to effectively…
Priority nonconformity and service quality analysis of hospitals in Thailand: a care provider perspective
Assadej VanichchinchaiThe objectives of this research are to investigate service quality expectation, perception and satisfaction in outpatient departments and to propose the priority nonconformity…
Passenger satisfaction and loyalty for app-based ride-sharing services: through the tunnel of perceived quality and value for money
Selim Ahmed, Musfiq Mannan Choudhury, Ezaz Ahmed, Ujjal Yaman Chowdhury, Ahmed Al AsheqThe purpose of this study is to investigate the passengers' perception of app or application-based ride-sharing service in Bangladesh. The research directly measures the…
Information systems project team members: factors for high performance
Isabel Moura, Caroline Dominguez, João VarajãoThe main aim of this study is to contribute to the discussion on the factors that can influence the high performance of information systems (IS) project team members, from the…
The relationship among financial and non-financial aspects of business sustainability performance: evidence from Iranian panel data
Mahdi Salehi, Arash ArianpoorThe study's main objective is to identify business sustainability performance indicators and analyze the mutual relationship between different business sustainability components…
Exploring the dark side of Lean: a systematic review of the lean factors that influence social outcomes
Willem Salentijn, Susanne Beijer, Jiju AntonyLean has shifted over the years from a set of tools to implement to a human-centric approach concerning both hard and soft factors. However, there is a limited research on these…
Value-based lean implementation in a surgical unit: the impact of the methodology
Marc Sales, Rodolfo De CastroThis paper aims to present a method for strategic planning and implementation processes in health care based on lean management.
Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study
Michael Sony, Jiju Antony, Jacqueline Ann Douglas, Olivia McDermottQuality 4.0 is the new buzzword among quality professionals. There has been no empirical study of Quality 4.0 yet. Hence, the purpose of this paper is to investigate what are the…
Impact of total quality management factors on knowledge creation in the organizations of Bangladesh
Bikash BaruaTotal quality management (TQM) and knowledge management (KM) are two similar and complementary management philosophies synergistic combinations that can form a cycle of…
The impact of service excellence and service innovation on organisational reputation: quantitative evidence from Jordanian public sector
Shaker A. Aladwan, Sajeda I. AlshamiThe aim of this paper is the identification of the impacts that innovation and service excellence have upon organisational reputation within public sector organisations in Jordan.
Gender difference in the perceptions of the patient safety culture: a case from a medical center in Taiwan
Chih-Hsuan Huang, Chun-Ting Lai, Cheng-Feng Wu, Yii-Ching Lee, Chia-Hui Yu, Hsiu-Wen Hsueh, Hsin-Hung WuGender difference exists in the perception of the patient safety culture in healthcare organizations. A case from a medical center in Taiwan is presented to examine how different…
Enabling factors for adopting sustainable, organic wine production
Nicola Cobelli, Andrea Chiarini, Elena GiarettaThis study expands the debate on the reasons that wine producers adopt sustainable, organic wine production. It aims to ascertain the enabling factors facilitating behavioral…
Direct and indirect impact of quality management on the integrated performance of medium-scale manufacturers
Ekpenyong Ekpenyong Udofia, Bimbo Onaolapo Adejare, Gbemi Oladipo Olaore, Etete Ekpenyong UdofiaMost studies on small and medium scale enterprises lump both small-scale and medium-scale businesses together as entirely similar phenomenon, thus creating an oversight of the…
ISO 9001 standard and their impact on school management and planning and support systems–Comparative study on perception between heads–teachers
Jesús Miguel Rodríguez-Mantilla, Víctor León Carrascosa, Angélica Martínez-ZarzueloThe objective of this study was to evaluate and compare how school heads and teachers perceived the impact of implementing ISO 9001 Standards on the dimensions management and…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo