The TQM Journal: Volume 20 Issue 6

Quality and continuous improvement in medical device manufacturing

Alan Brown, Julie Eatock, Dorian Dixon, Brian J. Meenan, John Anderson

The purpose of this paper is to compare a range of quality and continuous improvement strategies and to investigate whether there is a best choice of strategy for use within the…

The TQM journey of Hong Kong building contractors: from a self‐assessment perspective

K.C. Lam, D. Wang, M.C.K. Lam

This paper aims to explore to what extent the total quality management (TQM) is practised by Hong Kong large‐sized public listed building contractors (PLC) and non‐listed building…

How to sustain improvement at high level: Application in the field of statistical process control

Maurice Pillet, Jean‐Luc Maire

Many companies can today attest to having obtained significant progress in their performance using some improvement processes (six sigma, 5S, business process reengineering…

DisPMO and DePMO as six sigma‐based forward‐looking quality performance measures

Djoko Setijono

The purpose of this paper is to further develop a method to convert (dis)satisfaction on critical attributes (critical to qualities, CTQs) in the customer satisfaction survey into…

TQM implementation elements for manufacturing excellence

Monica Sharma, Rambabu Kodali

Total quality management (TQM) is considered a very important factor for the long‐term success of an organization. However, there exist a lot of international quality awards…

The effect of organizational culture stemming from national culture towards quality management deployment

Joo Jung, Xuemei Su, Miguel Baeza, Soonkwan Hong

As a multinational corporation (MNC) implements a new innovation campaign at its worldwide operations, varying degrees of success stories are reported. The extent of how an…

TQM practices and quality management performance: An investigation of their relationship using data from ISO 9001:2000 firms in Malaysia

Veeri Arumugam, Keng‐Boon Ooi, Tuck‐Chee Fong

The purpose of this paper is to explore the relationship between total quality management (TQM) practices and quality performance with special emphasis on ISO 9001:2000 certified…

Utilisation of business excellence models: Australian and international experience

Max Saunders, Robin S. Mann, Nigel P. Grigg

The purpose of this paper is to examine the international use of business excellence (BE) models and the practices used by BE framework (BEF) custodians to encourage use.

Outstanding Paper Award - "Always work with a straight back": the fallacies of modern management and the alternative

Verner C. Petersen

Note from the publisher

Vicky Williams