The TQM Journal: Volume 24 Issue 5

Integrating greenness into a balanced scorecard in a food processing company

Aapo Länsiluoto, Marko Järvenpää

The purpose of this paper is to investigate how and why a case company integrated an environmental management system (EMS) into a performance management system (PMS), specifically…

Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry

Noor Azlina Mohd. Salleh, Salmiah Kasolang, Hj Ahmed Jaafar

The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and lean manufacturing (LM) in the automotive industry globally and…

Applying the ISO 9001 process approach and service blueprint to hospital management systems

Hsiang Ru Chen, Bor‐Wen Cheng

The purpose of this paper is to integrate the ISO 9001:2008 and blueprints by using a process approach, to have systematic regulation in hospital quality management.

The perceptions and perspectives of Lean Six Sigma (LSS) practitioners: An empirical study in Malaysia

K. Jayaraman, Teo Leam Kee, Keng Lin Soh

The electronic manufacturing service (EMS) industry recognizes Lean Six Sigma (LSS) as an effective business strategy to strive for cost reduction and improve the profitability…

Quality in the public procurement process

Åsa Rönnbäck

The purpose of this paper is to investigate four dimensions of how to integrate quality in the public procurement process from three perspectives. The study was carried out in the…

Fuzzy assessment of FMEA for rotary switches: a case study

S. Vinodh, S. Aravindraj, Ravi Sathya Narayanan, N. Yogeshwaran

The purpose of this paper is to report a research in which fuzzy assessment of failure mode and effect analysis (FMEA) was examined on the design of rotary switches.

Special issue on quality management in Kenya and East Africa