The TQM Journal: Volume 21 Issue 2

The quality of life as attribute of sustainability

Alain Lepage

The quality of life (QoL) index is a well‐known measurement schedule to compare citizens' life facilities across countries of the world. Based on rational and factual parameters…

Criteria requirements of the European business excellence model: a suggested approach

Evanthia P. Vorria, George A. Bohoris

The European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the…

Defining lean production: some conceptual and practical issues

Jostein Pettersen

The purpose of this paper is to investigate the definition of lean production and the methods and goals associated with the concept as well as how it differs from other popular…

Lean‐kaizen public service: an empirical approach in Spanish local governments

Manuel F. Suarez Barraza, Tricia Smith, Su Mi Dahlgaard‐Park

Recently, the operations management academic literature has seen articles focusing on the transfer of “lean” thinking or kaizen concept from the private to the public sector. In…

What does GRI‐reporting tell us about corporate sustainability?

Raine Isaksson, Ulrich Steimle

The purpose of this paper is to discuss what the business contribution to sustainable development is (or should be) and to propose criteria for assessing corporate sustainability…

Quality engineering for early stage of environmentally conscious design

Tomohiko Sakao

This paper aims to propose the application of quality engineering in the early phase of environmentally conscious design (Ecodesign).

Towards a stakeholder methodology: experiences from public eldercare

Åsa Wreder, Peter Johansson, Rickard Garvare

The purpose of this paper is to trace the development of a methodology for identification of stakeholders, their demands, wants and expectations.

Exploring process management: are there any widespread models and definitions?

Klara Palmberg

Process management has been around for a long time, but unlike that of many other management trends, the interest in process management has remained high. The starting point for…