The TQM Journal: Volume 29 Issue 2
Table of contents
Relating management problem-solving styles of leaders to TQM focus: an empirical study
Vimal Kumar, R.R.K. SharmaThe purpose of this paper is to develop a relationship between the leader’s management problem-solving styles (MPSS) and total quality management (TQM) focus.
Operational integration in a craft-oriented small enterprise
Inger Gamme, Eva Amdahl Seim, Eirin Lodgaard, Bjørn AndersenMany leisure boat manufacturers have thrived on designing and building highly customized boats based on longstanding traditions of craftsmanship. To achieve efficient value…
A holistic framework to embed good company practice for customer retention
Barbara McCrory, Nick Pilcher, Janice McMillanThe purpose of this paper is to detail a holistic practice based guiding framework for improving customer retention, which helps companies instil a customer service culture…
Influence of Six Sigma on project success in construction industry of Pakistan
Fahim Ullah, Muhammad Jamaluddin Thaheem, Siddra Qayyum Siddiqui, Muhammad Bilal KhurshidThe purpose of this paper is to investigate the level of implementation of Six Sigma (SS) in the construction industry of Pakistan along with the current state of affairs and the…
Risk-based thinking according to ISO 9001:2015 standard and the risk sources European manufacturing SMEs intend to manage
Andrea ChiariniThe purpose of this paper is to theorize and prioritize the main categories of risk sources for the European manufacturing small- and medium-sized enterprises (SMEs) in accordance…
An exploratory analysis of quality costing in Greek F&B enterprises
Evrikleia Chatzipetrou, Odysseas MoschidisGiven the fact that the Greek food and beverage (F&B) sector, along with the tourism sector, is the basis of Greek economy, the purpose of this paper is to depict the extent to…
The European standards and guidelines for internal quality assurance: An integrative approach to quality management in higher education?
Maria J. Manatos, Cláudia S. Sarrico, Maria J. RosaThe authors’ thesis statement is that the literature on quality management in higher education is evolving towards an idea of integration. Considering Part 1 of the Standards and…
TQM and academic performance in Iraqi HEIs: associations and mediating effect of KM
Ammar Abdulameer Ali Zwain, Kong Teong Lim, Siti Norezam OthmanThe purpose of this paper is to investigate the associations between total quality management (TQM) core elements, knowledge management (KM) processes, and educational…
Developing attributes for evaluating construction project-based performance
Debby WillarThe Indonesian construction industry has to considerably rise due to the issues of quality product, organisational performance and global competitiveness faced today, along with…
Does the soft aspects of TQM influence job satisfaction and commitment? An empirical analysis
Thiruchelvi Arunachalam, Yogesh PalanichamyPrevious studies that have attempted to link TQM and employees’ satisfaction are either theoretical without empirical evidence or had limited outcome in scope as they link only…
Culture driven regeneration (CDR): a conceptual business improvement tool
Kumaraguru MahadevanThe purpose of this paper is to present the research carried out on a conceptual approach in business improvement termed as culture driven regeneration (CDR). The research…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo