The TQM Journal: Volume 27 Issue 2

Uni-economics: impact of sunspot on quality, productivity & business growth

Historically, the study of the world’s economy was classified into Micro-economics and Macro-economics. Perhaps, contemporary economists should learn from the universe which we…

Applicability of SIRIM Green 5-S Model for productivity & business growth in Malaysia

Based on the TQM Model developed in a previous paper published at the TQMJ, the authors have a chance to test out the model in a number of firms in Malaysia through Standards and…

Inbound event tourism attendees: a group qualities-values approach at destination

The inbound event tourists drawn to an Australian destination to participate in one of 14 annual international auto racing (AR) events can be sectioned to release each group’s…

The drug logistics process: an innovative experience

The purpose of this paper is to present the latest innovations in the drug distribution processes of hospital companies, which are currently dealing with high inventory and…

Performance journey mapping: a service performance assessment framework

The purpose of this paper is to present the evaluation results of a novel performance measurement framework, which has been designed for the particular needs of small- and…

Service-based vs. goods-based positioning of the product concept: Effects on customer perceived value

To counteract increasing competition and satisfy evolving customers’ needs, many firms are changing the positioning of their product concepts, from being product-based into…

Green supply chain management: Practices and tools for logistics competitiveness and sustainability. The DHL case study

Globalization has led worldwide organizations to balance their economic and environmental performances in order to achieve a concrete sustainable development. In an environmental…

Selected papers from the 17th Toulon-Verona conference

Selected papers from the 18th international conference on ISO & TQM