The TQM Journal: Volume 35 Issue 8

Farewell editorial

A practical framework for ranking universities by their competitive advantages: a mixed methods study on foundation universities in Turkey

The purpose of this research is to determine the competitive advantages of higher education institutions (HEIs) and create a new methodology to rank universities according to the…

Drivers of social innovation in disability services for inclusion: a focus on social farming in nonprofit organizations

This study investigates the drivers of social innovation in disability services with specific reference to the context of nonprofit organizations of social farming. In addition…

Does internal control contribute to quality management in higher education institutions? Indonesia's adoption experience of the COSO integrated framework

This study investigates internal control implementation contribution to quality management at higher education institutions (HEIs).

Prioritising the determinants of Industry-4.0 for implementation in MSME in the post-pandemic period – a quality function deployment analysis

Micro, Small, Medium Enterprises (MSMEs) are witnessing an accelerated transformation by the advent of Industry-4.0 (I4.0) in the post-pandemic period. It is offering promising…

Quality assurance and improvement program: some considerations for central banks

Quality Assurance and Improvement Program (QAIP) is defined as “an ongoing and periodic assessment of the entire spectrum of audit and consulting work performed by the internal…

A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry: an emerging economy case

There is a growing trend in online shopping in developing and underdeveloped economies. Measuring web retail service quality is vital to enhance and retain online customers for…

Do memorable restaurant experiences affect eWOM? The moderating effect of consumers' behavioural engagement on social networking sites

Many restaurants offer high-quality service to their customers, hoping to provide memorable experiences that influence their loyalty and electronic word of mouth (eWOM). However…

Research progress on working conditions in supply chains: a comprehensive literature review and future research propositions

The International Labour Organization (ILO) has emphasized advancing decent employment in global supply chains. Supply chains (SC) are responsible for the growth of any economy…

Critical success factors of lean in the public services sector: the case of the Greek citizen's service centers

The aim of this study is to determine the most critical success factors (CSFs) of lean adoption in a specific Greek public services subsector namely citizen's service centers…

Entrepreneurial coaching mediating relationship between TQM soft practices and firm performance: cases of certified Tunisian companies

This paper aims to study implicitly the mediating role of entrepreneurial coaching between TQM soft practice and firm performance.

Employee's performance and Kaizen events' success: does supervisor behaviour play a moderating role?

The study's goal was to identify the factors contributing to the practical completion of Kaizen events (KEs). The effect of the work-study man's characteristics, the supervisor's…

Empirical analysis of Lean Six Sigma implementation barriers in healthcare sector using fuzzy DEMATEL approach: an Indian perspective

The present study aims to explore the barriers to Lean Six Sigma (LSS) implementation in the healthcare sector and develop the ranking of finalized barriers using the…

An integrated QFD and fuzzy TOPSIS approach for supplier evaluation and selection

Supplier evaluation and selection is an essential (multi-criteria decision-making) MCDM process that considers qualitative and quantitative factors. This research work attempts to…

Industrial Design Structure: a straightforward organizational integration of DFSS and QFD in a new industry and market reality

The aim of this research is to enlighten the methodology model of Industrial Design Structure (IDeS) that integrates the internal and external customer feedback embodied both in…

Towards digitalisation of quality management: conceptual framework and case study of auto-component manufacturer

Industry 4.0-driven digitalisation is said to offer a way to redesign traditional compliance-oriented quality management (QM) models. However, despite a rising academic and…

Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty

This research aims to investigate the effects of e-service quality on customer satisfaction and customer loyalty. The moderating effects of web design and trust in the…

Detecting unexpected scores of individual students in an examination based on past scores and current daily efforts

This paper proposes a model for detecting unexpected examination scores based on past scores, current daily efforts and trend in the current score of individual students. The…

Lean thinking and strategy deployment: adapting Hoshin Kanri and A3-based project prioritization in police services

This paper aims to propose a methodology to support public managers' adaptation of the Hoshin Kanri (HK) strategy deployment approach in the context of lean thinking (LT)…

Customer lifetime value: the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants

This study examines factors that affect customer lifetime value (CLV) in fast-food restaurants (FFRs) in Jordan. These factors are relational benefits, brand experiences, service…

Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender

Building on stimulus organism response theory, the current study examines the influence of pickup service quality of buy online, pickup in-store (BOPIS) service on the BOPIS…

The impact of total quality management on corporate sustainability in the manufacturing sector: corporate social responsibility as a mediator

This study aims at investigating the impact of total quality management (TQM) on corporate sustainability (CS) by mediating the role of corporate social responsibility (CSR) in…

The integration of lean and human resource management practices as an enabler for lean deployment –a systematic literature review

The current research aims to map and investigate how human resource management and lean practices can be integrated. This investigation will help identify the HRM aspects critical…

The use and application of the 7 new quality control tools in the manufacturing sector: a global study

The main objective of this study is to investigate the 7 new quality control or the 7 new management tools and their use in manufacturing organisations. This research investigates…

How The TQM Journal has addressed “quality”: a literature review using bibliometric analysis

This study investigates the overall publications of The TQM Journal since its inception with an aim to identify the trending topics and emerging trends.

CMMI based fuzzy logic approach to assess the digital manufacturing maturity level of manufacturing industries

This research study aims to introduce a maturity model based on capability maturity model integration (CMMI) that can assess the digital manufacturing maturity level of…