The TQM Journal: Volume 29 Issue 3

Applying quality function deployment to social housing?

Katerina Kassela, Marina Papalexi, David Bamford

The purpose of this paper is to focus on the application of quality function deployment (QFD) in a Housing Association (HA) located in the UK. Facing the problem of improving a…

An optimal integrated QSMS model from cluster analysis

Michael E. Odigie, M. Affan Badar, John W. Sinn, Farman Moayed, A. Mehran Shahhosseini

The purpose of this paper is to develop an optimal model of an integrated quality and safety management system (QSMS).

TQM implementation in a least developed country: an exploratory study of Yemen

Ammar Mohamed Aamer, Mohmmed A. Al-Awlaqi, Sharaf M. Alkibsi

The purpose of this paper is to assess the TQM readiness level of Yemeni Organizations. In addition, this study compares the level of readiness between the various Yemeni…

Analyzing Lean Six Sigma enablers: a hybrid ISM-fuzzy MICMAC approach

Gunjan Yadav, Tushar N. Desai

The purpose of this paper is to identify Lean Six Sigma enablers (LSSEs) and analyse the interaction among the enablers via a hierarchical model developed by employing…

Categorizing product attributes efficiently in QFD-Kano: a case analysis in telecommunication

Mokh Suef, Suparno Suparno, Moses Laksono Singgih

The purpose of this paper is to propose a methodology to use complaints, claims and company innovation as an internal data source of customer needs for product development using…

Integrated management systems – interpretations, results, opportunities

Gunnar Dahlin, Raine Isaksson

The purpose of this paper is to study how the expression “integrated management systems” is interpreted in literature, what it means to have an integrated management system (IMS…