The TQM Journal: Volume 33 Issue 3

Technology usage, intellectual capital, firm performance and employee satisfaction: the accountants' idea

Carlo Torre, Aurelio Tommasetti, Gennaro Maione

The paper proposes a conceptual integration between two variables, both considered as capable of affecting public firm performance: technology and intellectual capital.

Application of a hybrid selective inventory control technique in a hospital: a precursor for inventory reduction through lean thinking

Anand Gurumurthy, Vinoth Kumar Nair, S. Vinodh

The cost of providing healthcare is spiralling up in recent times. On the one hand, patients expect the highest quality of service, while on the other hand, the managers of the…

Reliability of internal logistics distribution in a hospital

Guilherme Tortorella, Guillermo Moliner Farjas, Wen Li

The main objective of the research is to propose a method to assess the reliability of hospitals' internal logistics distribution.

Development of a supply chain risk mitigation index for distillery

P. Raghuram, Perumalla Sandeep, V. Raja Sreedharan, Tarik Saikouk

A huge number of events can affect the operations of a long and complicated supply chain. This paper deals with the development of a supply chain risk mitigation index (SCRMI…

Climate change and organizational management: toward a new paradigm

Claudio Baccarani, Federico Brunetti, Jacques Martin

The purpose of this paper is to tackle the grand issue of climate change in a managerial perspective by proposing a new type of management.

Banking services for SMEs' internationalization: evaluating customer satisfaction

Vincenzo Formisano, Andrea Moretta Tartaglione, Maria Fedele, Ylenia Cavacece

The purpose of this paper is to analyse the quality of banking services provided in support of small- and medium-sized enterprises' (SMEs) internationalization from the customers'…

Quality function deployment: exploiting interrelationships for progressive prioritization

Jitendra Sharma

The purpose of this paper is twofold: to incorporate the symbolic relationships among the attributes of customer requirements (CRs) and engineering characteristics (ECs) as well…

Does transformational leadership influence TQM practices? A comparison analysis between manufacturing and service firms

Nancy Bouranta

The purpose of this paper is to fill a gap in the existing literature that relates leadership style to total quality management (TQM) focus. Specifically, the study evaluates…

Findings of quality management studies in primary and secondary education: a systematic literature review

Nancy Bouranta, Evangelos Psomas, Jiju Antony

The aim of this paper is to present the main findings of the studies in the field of quality management (QM) in primary and secondary education. Grouping these findings into…