The TQM Journal: Volume 30 Issue 6

Defect reduction in an electrical parts manufacturer: a case study

Raja Sreedharan V., Rajasekar S., Santhosh Kannan S., Arunprasad P., Rajeev Trehan

Defective parts in manufacturing is a serious issue faced by every manufacturer. Even after proper care in design, material selection and manufacturing of product, there exists a…

Can continuous improvement lead to satisfied customers? Evidence from the services industry

Oksana Koval, Stephen Nabareseh, Felicita Chromjakova, Robert Marciniak

To achieve higher customer satisfaction (CS), companies implement continuous improvement (CI) programs, regardless of the growing evidence of their failure to achieve declared…

Process complexity as a future challenge – a quality management perspective

Marlene Kuhn, Franziska Schaefer, Heiner Otten

The purpose of this paper is to integrate process complexity as an object of analysis within effective quality management (QM).

An innovative procedure for introducing the lean concept into the internal drug supply chain of a hospital

Alberto Regattieri, Alessandro Bartolini, Maddalena Cima, Maria Giulia Fanti, Diego Lauritano

In a hospital, the management of different materials (i.e. waste, drugs, equipment, etc.) is fundamental from an economical point of view and also when considering its impact on…

Quality in higher education institutions: insights from the literature

Gyan Prakash

The purpose of this paper is to understand the meaning and operationalisation of quality in the context of higher education institutions (HEIs).

TQM implementation in 3PL organisations vs organisations with in-house logistics department: A literature review

Fotis Vouzas, Theano Katsogianni

The purpose of this paper is to present the results of an exploratory literature review investigating the similarities and differences in TQM implementation between 3PL…

Enabling digitization by implementing Lean IT: lessons learned

Jörn Kobus, Markus Westner, Susanne Strahringer, Diane Strode

With the rise of digitization, IT organizations are challenged to provide efficient service delivery and offer innovative digital solutions while maintaining a constant resource…

Erratum