The TQM Journal: Volume 28 Issue 4

The underlying factorial structure and significance of the Six Sigma difficulties and critical success factors: The Greek case

Evangelos Psomas

The purpose of this paper is to determine the underlying structure (latent constructs) of the difficulties and critical success factors (CSFs) of Six Sigma implementation in…

How e-tailing attributes affect perceived quality: The potential impact of customer demographics and online behaviors

Nabil Tamimi, Rose Sebastianelli

The purpose of this paper is to report results from an experimental study in which participants rank e-tailer quality on the basis of descriptions involving five attributes…

TQM application by engineering consultants in Hong Kong

Andrew W.T. Lau, Y.S. Li, S.L. Tang, K.W. Chau

In 2000, the Hong Kong Government commissioned the Construction Industry Review Committee (CIRC) to provide a thorough review of the strengths/weaknesses of the Hong Kong…

Performance measurement and quality costing in Tunisian manufacturing companies

Nejla Kerfai, Bahia Bejar Ghadhab, Dhafer Malouche

The purpose of this paper is to present the results of an exploratory survey on the implementation of quality costs programmes in Tunisian manufacturing companies. It aims also to…

Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

Arash Shahin, Elham Bagheri Iraj, Hossein Vaez Shahrestani

– The purpose of this paper is to propose an innovative solution for prioritizing “Whats” and “Hows” and resolving contradictions among “Whats” in House of Quality (HoQ).

Critical success factors for Lean Six Sigma in SMEs (small and medium enterprises)

Manisha Lande, R. L. Shrivastava, Dinesh Seth

The purpose of this paper is to identify and list critical success factors (CSFs) of Lean Six Sigma (LSS) framework affecting and influencing quality, operational and financial…

The order and level of management standards implementation: Changes during the time

Piotr Kafel, Marti Casadesus

The purpose of this paper is to analyze how the order of management system standards (MSSs) implementation in an organization and its level of integration are changed during the…

Quality and legal aspects in public care procurement

Jan Bröchner, Carolina Camén, Henrik Eriksson, Rickard Garvare

The purpose of this paper is to assess the applicability of care quality concepts as contract award criteria for public procurement of health and social care, using the case of…

The “5S” approach to improve a working environment can reduce waiting time: Findings from hospitals in Northern Tanzania

Hisahiro Ishijima, Eliudi Eliakimu, Jonathan Mcharo Mshana

The purpose of this paper is to assess causal relations between the implementation of the 5S approach and the reduction of patients’ waiting time at out patient departments (OPDs…