The TQM Journal: Volume 22 Issue 4

Systems thinking in quality management

Tito Conti

The purpose of this paper is to discuss the ongoing developments of quality management systems theories and to summarize results of experiments that the author has been conducting…

The relationship between job satisfaction and national culture

Jacob Eskildsen, Kai Kristensen, Henrik Gjesing Antvor

This paper aims to focus on the relationship between job satisfaction and national culture. Many studies have reported differences in job satisfaction between countries but none…

Process management as a lever for managing social problems

Erik F. Steketee

In The Netherlands it has become apparent that disruptive dysfunctional families do not receive the treatment and support they need. This has forced a breakthrough in critical…

People management as indicator of business excellence: the Polish and Danish perspectives

Rafał Haffer, Kai Kristensen

This paper aims to show the importance of people management as a key indicator of business excellence based on four research projects, conducted on the samples of Polish (in the…

Leadership in global business environment through a vision creation process

Robert Karaszewski

Few works have dealt with the impact of a corporation's country of origin on the perception of the qualities and behaviour expected of its leaders. This paper seeks to focus on…

Implementing a quality‐based performance measurement system: A case study approach

Roland Jochem, Martin Menrath, Katja Landgraf

The performance measurement system reflects the corporate strategy and overall business objectives of an organization. The alignment of the performance indicators with the…

Six Sigma: an evolutionary analysis through case studies

Daniel Firka

Between 2004 and 2007, the Argentinian Institute for Quality conducted an investigation exploring how Six Sigma practices evolved within a set of organizations. The goal was to…

Performance and change management in the province of Antwerp, Belgium

Kris Bonner

Since 2005, the BRABO programme has been part of the province of Antwerp's general intention to move towards an objective‐oriented organisation. With this quality programme, the…

Quality audit as a driver for compliance to ISO 9001:2008 standards

Hector Hernandez

Quality certification to international standards is an obligatory requirement for automotive and truck industry suppliers of original equipment manufacturers (OEMs). The unique…

Guest editorial

Madhav Sinha