The TQM Journal: Volume 33 Issue 4
Table of contents
Seven-waste framework of waste identification and elimination for computer-based administrative work
Steven Montana Widodo, Ririn Diar Astanti, The Jin Ai, T.M.A. Ari SamadhiThis paper tries to generalize business process improvement (BPI) methodology. It utilizes the seven-waste framework as an essential step in the methodology. While the seven-waste…
Revising the interrelationship matrix of house of quality by the Kano model
Arash Shahin, Sima EbrahimiThis study aims to revise the weights in the interrelationship matrix of the house of quality.
Enhancing participation through organizational drivers
Fernando Ruiz-Pérez, Álvaro Lleó, Elisabeth Viles, Daniel JurburgThis paper unifies previous research literature on employee participation in continuous improvement (CI) activities through the development and validation of a conceptual model…
A comprehensive model for assessing the quality in higher education institutions
Nidal Yousef DwaikatThis study aims to propose a comprehensive model for assessing the quality of academic programs in higher education institutions (HEIs) by adopting the TQM philosophy.
Understanding the benefits of horticultural therapy on paediatric patient's well-being during hospitalisation
Roberta Guglielmetti Mugion, Elisa MenicucciThe aim of this study is to undertake a systemic literature review (SLR) of horticultural therapy and to explore whether its inclusion in a healthcare programme can enhance…
Quality management effects on operating theater's productivity: a participatory action research
Ali Mohammad Mosadeghrad, Mahnaz AfshariThe operating theater (OT) is resource-intensive, costly and assuring its productivity is a high priority. This study aimed to examine a quality management model's effects on a…
Mapping the implications and competencies for Industry 4.0 to hard and soft total quality management
Oluwayomi Kayode BabatundeThe purpose of this study is to map the implications and competencies for Industry 4.0 to the hard and soft aspects of total quality management (TQM).
Beware of side effects on quality! Investigating the implications of home working on work-life balance in educational services
Rocco Palumbo, Rosalba Manna, Mauro CavalloneTelecommuting from home is back up on the agenda as a result of the unforeseen challenges brought by COVID-19. Working from home permits to avoid disruption in the ordinary…
An empirical examination of the relationship between benchmarking, innovation culture and organisational performance using structural equation modelling
Mohammed Saleh Alosani, Hassan Saleh Al-DhaafriPolice agencies are under pressure to improve their performance and provide outstanding services for the community. In response, academics and practitioners have called to adopt…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo