The TQM Journal: Volume 25 Issue 6

Quality: where have we come from and what can we expect?

Alan Brown

The purpose of this paper is to provide an overview of the major themes of the quality movement in the past 25 years along with some of the lessons learnt from this. The future…

Statistical thinking in the quality movement ±25 years

Shirley Yvonne Coleman

Statistical thinking is an intrinsic part of the quality movement. Helped by initiatives such as Six Sigma, there is greater acceptance of the importance of data analysis and a…

Zen and well-being at the workplace

Claudio Baccarani, Vittorio Mascherpa, Marco Minozzo

– The purpose of this paper is to evaluate connections between the practice of mindfulness meditation and individual and organisational well-being.

Business excellence through sustainable change management

Manu K. Vora

The purpose of the paper is to make a case for achieving business excellence through sustainable change management. Business excellence is defined through the Baldrige Performance…

How should quality-related concepts evolve to face the challenges of world globalization?

Tito Conti

The protagonists of the “quality revolution” of the 1980s had a dream: to permeate each and all organizational activities – the strategic included – with the new “total quality…

The TQM legacy – Gurus’ contributions and theoretical impact

Mohamed Zairi

The purpose of this paper is to examine the various contributions made by Gurus who have impacted significantly on the theory and practice of total quality management (TQM) over…

What does the future hold for quality professionals in organisations of the twenty-first century?

Jiju Antony

– The purpose of this paper is to provide various perspectives on the future of quality professionals from a number of leading academics and practitioners around the world.

25th Anniversary Special Issue – Introduction

Dr Alexander Douglas

TQM Reviewers 2013 volume