Table of contents
Planning for competitive customer value
Tito ContiGood quality planning methodologies were developed in the last decades of the twentieth century that are still widely used. But competition is getting harsher and harsher and the…
Application of Six Sigma to improve the quality of the road for wind turbine installation
E.V. Gijo, Ashok SarkarThe purpose of this paper is to apply Six Sigma methodology, a systematic and structured approach for quality improvement in wind energy sector. This paper discusses the…
Assessing continual improvement of South African meat safety systems
Reuben GovenderContinual improvement within management systems is essential to ensure the continued relevance of implemented systems and to mitigate stagnant and ineffective systems. South…
Developing a scale to measure students’ perception of service quality in the Indian context
Rajani Jain, Sangeeta Sahney, Gautam SinhaThe changes in social and cultural framework, and even more in the economic order, have pushed the education system and higher education in particular, into a new environment in…
ISO 9000 impact on product quality in a defense procurement environment
Paul Blessner, Thomas A. Mazzuchi, Shahram SarkaniThe purpose of this paper is to provide insights into the relationship between ISO 9001 conformance of suppliers and the quality of products they provide, within a procurement…
Performance of CUSUM and EWMA charts for serial correlation
Sukhraj Singh, D.R. PrajapatiThe purpose of this paper is to study the effect of correlation on the performance of CUSUM and EWMA charts. The performance of the CUSUM and EWMA charts is measured in terms of…
ISSN:
1754-2731e-ISSN:
1754-274XISSN-L:
1754-2731Renamed from:
The TQM MagazineOnline date, start – end:
2008Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Professor Maria Vincenza Ciasullo