Journal of Hospitality and Tourism Technology
Issue(s) available: 54 – From Volume: 1 Issue: 1, to Volume: 15 Issue: 4
Strapline:
A Framework for Innovation
More than words: the role of personality in shaping the timeliness of online reviews
Xi Wang, Jie Zheng, Meimei LuoThe purpose of this paper is to investigate the potential influence of the big five personality traits − extraversion, neuroticism, agreeableness, openness and conscientiousness …
Play alone or play together? A comparative study of single- and multi-person interactions in virtual tourism
Lina Zhong, Mengyao Zhu, Meiling Li, Alastair M. Morrison, Liyu YangThis paper aims to compare the differences between single- and multi-person interactions in virtual tourism, underpinned by the stimulus-organism-response (S-O-R) framework and…
Obstructive factors encountered when using immersive technology in tourism heritage: the moderating effect of the personal capability via SEM-PLS process
Hang Jun Zhang, Wilco Wai Hung Chan, Hanqin Qiu, Sharif Shams ImonThere is a void in systematically assessing obstructive factors as antecedents in the technology acceptance model (TAM). Three obstructive factors are investigated, namely…
How hotel VR photography previews enhance customers’ immediate booking intention through mental imagery and perceived value
Xiaohong Wu, Ivan Ka Wai Lai, Junwei ChenThe purpose of this study is to examine how a hotel virtual reality photography (VRP) preview enhances customers’ immediate booking intention compared to a picture preview.
How broadband internet shapes household tourism decisions: a double/debiased machine learning-based difference-in-difference approach
Haowen JiaThis study aims to examine the influence of broadband internet on Chinese households’ tourism decisions and spending patterns. It reveals the transformative potential of digital…
How tie strength and face consciousness moderate the impact of social media on impulsive travel intentions: a social-technical perspective
Lin Li, Xi Yu Leung, Liyu YangThe surge of social media as a pivotal platform for individuals to access travel-related information has become increasingly significant. Drawing upon social-technical theory and…
A scoping review of robotic technology in hospitality and tourism
Sunny Sun, Huiyue Ye, Rob LawWith the disruptive evolution of artificial intelligence (AI), the roles of robotics in hospitality and tourism are shifting rapidly from automatic to emotional works. Although…
Perceptions and challenges of blockchain adoption in tourism industry: a study on trust, privacy and security
Manuel Pedro Rodríguez Bolívar, Fabiana Sepe, Luana Nanu, Fabiana RobertoThis study aims to investigate the perceptions of service providers in the travel and hospitality industry toward the adoption of blockchain technology (BCT), focusing on its…
Gender stereotypes in robotics in the field of tourism and hospitality. A conceptual paper
Almudena Otegui Carles, José Antonio Fraiz Brea, Noelia Araújo VilaIt is imperative to develop studies on robotics through a gender lens, as gender equality is crucial for advancing innovations within the field of tourism and hospitality. This…
Predicting financial performance with intellectual capital using machine learning
SangGon (Edward) LimThis study aims to apply machine learning techniques to efficiently predict leisure firms’ financial performance. Accurate financial forecasting is crucial in leisure and tourism…
Navigating hospitality innovation (1995–2023): a bibliometric review and forward outlook
Xuerong Peng, Lian Zhang, Seoki Lee, Wenhao Song, Keyan ShouThis study aims to identify key contributors, research themes, research gaps, and future directions in hospitality innovation by conducting bibliometric and content analyses of…
Influences of VR technology on the effect of museum narrative based on embodied cognitive theory: a case study of the opium war museum
Liao Jiang, Yi Chen, Yao SunWith an increasing array of new technologies and devices emerging as novel approaches to museum narratives, scholars are intrigued by the narrative effect they produce. Within…
Modeling the occupancy rate and nights spent at tourism accommodations of Spain using autoregressive deep learning networks
Dilek Sürekçi YamaçlıThe purpose of this paper is to autoregressively model the net occupancy rate of beds and bedrooms in hotels and similar accommodations and the nights spent at these…
Anthropomorphism-based artificial intelligence (AI) robots typology in hospitality and tourism
Fachri Eka Saputra, Dimitrios Buhalis, Marcjanna M. Augustyn, Stefanos MarangosAnthropomorphism plays a crucial role in the deployment of human-like robots in hospitality and tourism. This study aims to propose an anthropomorphism-based typology of…
Service robots in hospitality: a cognitive appraisal perspective on job insecurity, turnover intentions, and generational differences
Halyna Horpynich, Trishna G. Mistry, Seden DoganGrounded in the cognitive appraisal theory, this paper aims to investigate how employees cognitively evaluate and respond to the introduction of service robots, with a particular…
Animating arousal and engagement: empirical insights into AI-enhanced robotic performances and consumer reactions
Yuhao Li, Shurui Wang, Zehua LiThis study aims to apply the predictive processing theory to examine the influence of artificial intelligence (AI)-driven robotic performers on audience emotions and the…
Information technology competency and supply chain performance: role of risk management orientation and supply chain agility
Mehwish Rasool, Muhammad Hamid Murtza, Muhammad Imran Rasheed, Aliana Man Wai Leong, Fevzi Okumus, Jingyi BaiThis study aims to investigate the nexus between information technology (IT) competency, supply chain agility and supply chain performance in the hospitality industry. The authors…
“Keep your friends close, but your enemies closer:” ChatGPT in tourism and hospitality
Zehra Altinay, Fahriye Altinay, Ahmed Tlili, Sanaz VatankhahChatGPT has been receiving mounting research attention recently. However, its application and challenges to adopt for tourism and hospitality businesses remain relatively…
Understanding customer multi-interactions, trust, social support and voluntary performance in smart restaurants
Haoyue Jiao, IpKin Anthony Wong, Zhiwei (CJ) LinThe study aims to propose a triadic interaction model to assess the effect of customer–customer (C2C), employee–customer and robot–customer interactions on customer voluntary…
Exploring the affordances of service robots and the effects on frontline employees in China: a qualitative research in hotels
Xiaoyu Wang, Mengxi Chen, Zhiyan Wang, Chun Hung Roberts Law, Mu ZhangThis study aims to investigate the affordances of service robots (SRs) in hotels and their effects on frontline employees (FLEs).
Tourism live streamers as brand ambassadors: investigating their impact on destination brand value through social exchange theory
Guangyu Xiao, Minwoo Lee, Choong-Ki Lee, Minseong KimThis study aims to identify the key characteristics of tourism live streamers (TLSers) that influence target consumers and examine how these characteristics enhance destination…
Linguistic insights into customer satisfaction: an exploratory analysis of online reviews for gaming destination resorts in Las Vegas
Harold Sang Kwon Lee, Jue Wang, Yahaira Lisbeth Moreno-Brito, Yiwen Shen, Hak-Seon KimThis study aims to explore the quality of user-generated content regarding readability, polarity, word length and diversity, as well as its implications for guest satisfaction in…
Influence of robot coolness and affinity on behavioral intention: examining perceived value as a mediating factor
Sue-Ting ChangService robots offering low-contact services are trending in the hospitality industry. Nevertheless, there is limited empirical research on consumer perspectives. Using the…
Enhancing user engagement and loyalty in online travel agents: a gamification approach
Septi Fahmi Choirisa, Alexander Waworuntu, Wirawan IstionoThis study aims to investigate the effects of gamification features on brand engagement dimensions in online travel agents (OTAs), specifically brand awareness and loyalty.
Understanding food delivery service customers’ switching behavior
Jiseon AhnPrompted by intense competition among providers of food delivery services, this study examines the behavior of customers using mobile applications. Specifically, based on a…
Enhancing service adaptability: a moderated mediation model of workplace ostracism, robot anthropomorphism, employees’ readiness to change, and performance efficacy
Ataul Karim Patwary, Md Sazzad Hossain, Trishna G. Mistry, M. Omar ParvezThis study aims to analyze workplace ostracism, robot anthropomorphism, employees’ readiness to change and employees’ service adaptive behavior. The moderating role of performance…
Improving gastro-tourism experience through 3d virtual attractions: evidence from tourists’ self-reported and neurophysiological responses
Mustika Sufiati Purwanegara, Nila Armelia Windasari, Hasbian Fauzy Perdhana, Muhammad Fakhrul Rozy Ashadi, Fitri ApriliantyThis study aims to explore how the utilization of 3D virtual experiences and social media improve overall gastro-tourism experiences throughout the tourist journeys.
Understanding trust and rapport in hotel service encounters: extending the service robot acceptance model
Xiaoxiao Song, Huimin Gu, Xiaodie Ling, Weijiao Ye, Xiaofei Li, Zhisheng ZhuDrawing on the Service Robot Acceptance Model (sRAM) proposed by Wirtz et al. (2018), this study aims to examine how functional and social-emotional antecedents affect relational…
Forecasting international tourist arrivals in South Korea: a deep learning approach
Siyu Zhang, Ze Lin, Wii-Joo YhangThis study aims to develop a robust long short-term memory (LSTM)-based forecasting model for daily international tourist arrivals at Incheon International Airport (ICN)…
Hospitality labor leakage and dynamic turnover behaviors in the age of artificial intelligence and robotics
Juhyun Kang, Hakseung Shin, Changseong KangThis study aims to examine the impact of artificial intelligence (AI) adoption on job insecurity and its subsequent effect on turnover intentions within the hotel industry. It…
Unveiling the human–robot encounter: guests’ perspectives on smart hotel experience
Jiaxin (Sylvia) Wang, Xiaoxiao FuThis study aims to investigate guests’ experience and perceptions in smart hotels, with a primary focus on the human−robot experience.
Kicking the robots: the roles of transformational leadership and fear on service robot risk awareness and robot abuse relationship
Cass Shum, Hyounae (Kelly) Min, Jie Sun, Heyao (Chandler) Yu, Zhaoli HeService robots are increasingly prevalent in the hospitality industry. While studies have explored the concept of service robot risk awareness (SRRA) – an employee’s perception of…
AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings
Yue (Darcy) Lu, Yifeng Liang, Yao-Chin WangThis study aims to conceptualize the characteristics of artificial intelligence (AI) dogs while exploring their applications in tourism and hospitality settings.
Working with service robots in the dining room: Employees’ perspectives and realities
Cynthia Mejia, Hannah A. Crandell, Emily Broker, Mindy ShossThe purpose of this study was to investigate restaurant and foodservice workers’ perceptions of working with a service robot and the extent to which the workers’ well-being was…
Robotic safety and hygiene attributes: visitors’ intention to receive robot-delivered hospitality services
M. Omar Parvez, Kayode Kolawole Eluwole, Taiwo Temitope LasisiThis study aims to investigate tourists’ intentions to use hotel service robots with a focus on safety and hygiene. It examines the impact of perceived safety, health awareness…
The impact of digitalization on labor productivity evolution: evidence from China
Malin Song, Weiliang Tao, Zhiyang ShenThis paper aims to examine the impact and mechanism of digital development on enterprise labor productivity. In addition, this study empirically analyzes the nonlinear impact of…
Revising the tourism-induced environment Kuznets curve hypothesis in top 8 Asian economies: the role of ICT and renewable energy consumption
Syed Ale Raza Shah, Daniel Balsalobre-Lorente, Magdalena Radulescu, Qianxiao Zhang, Bilal HussainThis paper aims to emphasize economic complexity, tourism, information and communication technology (ICT), renewable energy consumption and foreign direct investment (FDI) as the…
ISSN:
1757-9880e-ISSN:
1757-9899ISSN-L:
1757-9880Online date, start – end:
2010Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Cihan Cobanoglu
Further Information
