Journal of Hospitality and Tourism Technology: Volume 14 Issue 5

Resource-based view theory perspective of information technology capabilities on organizational performance in hospitality firms: a time-lagged investigation

Khalid Mehmood, Adil Zia, Haseena Bader Alkatheeri, Fauzia Jabeen, Hui Zhang

This study aims to investigate the link between information technology capabilities (ITC) and organizational performance (OP) in the hospitality industry by focusing on the…

A projective approach to understanding the Generation Z’s experience with service robots in restaurants

Caiwei Ma, Po-Ju Chen, Lianping Ren, Alei Fan, Viput Ongsakul

This study aims to investigate Generation Z’s perception of and experience with restaurant service robots.

Digital menus innovation diffusion and transformation process of consumer behavior

Pearl M.C. Lin, Kang-Lin Peng, Wai Ching Wilson Au, Hanqin Qiu, Cheng Dan Deng

This study aims to investigate how different menu types trigger diners’ behavioral intentions in restaurants’ innovation diffusion from paper to digital menus.

Antecedents of using the online food delivery subscription services

Nefike Gunden Sorathia, Cristian Morosan

This study aims to explicate consumers’ intentions to use online food delivery systems (OFDS) subscription services. The study revisited the unified theory of acceptance and use…

Hotel customers’ behavioral intentions toward service robots: the role of utilitarian and hedonic values

Ahmet Bulent Ozturk, Abraham Pizam, Ahmet Hacikara, Qingxiang An, Suja Chaulagain, Adela Balderas-Cejudo, Dimitrios Buhalis, Galia Fuchs, Tadayuki Hara, Jessica Vieira de Souza Meira, Raquel García Revilla, Deepa Sethi, Ye Shen, Olimpia State

This study aims to investigate the effects of hotel customers’ perceived utilitarian and hedonic values on their intention to use service robots. In addition, the influences of…

A scale for measuring tourists’ technological competence

Wei-Rong Lin, Shin-Shiuan Lee, Wen-Shiung Huang

Tourists must possess technological competence, as technology becomes increasingly ubiquitous in travel. However, few studies have investigated tourists’ technological competence…

The impact of smart destination implementations in Malaga

Ezgi Karakas, Lutfi Atay

This study assesses the impact of smart destination implementations in Malaga. Thus, this study aims to guide the transformation of destinations into smart destinations as well as…

The impact of mobile applications on airline ticket purchasing behavior: a quasi-experiment

Yanhong Chen, Luning Liu, Zhenyuan Zhang

This paper aims to investigate the causal inferences between mobile application adoption and changes in travelers’ purchasing behavior regarding services supported by the travel…

Restaurant recommendation model using textual information to estimate consumer preference: evidence from an online restaurant platform

Qinglong Li, Dongsoo Jang, Dongeon Kim, Jaekyeong Kim

Textual information about restaurants, such as online reviews and food categories, is essential for consumer purchase decisions. However, previous restaurant recommendation…

What factors drive consumers’ desire to continue using food delivery apps (FDA) in Taiwan after the COVID-19 pandemic?

Yi-Man Teng, Kun-Shan Wu, Wen-Cheng Wang, Lin-Wen Chen

This study aims to establish a comprehensive model integrating variables from the updated unified theory of acceptance and use of technology (UTAUT), expectation-confirmation…

The impact of fast-food restaurant customers’ digital transformation on perceived value and well-being

Mohamed Youssef Ibrahim Helal

Hospitality businesses are changing digitally to meet customer demands, provide value and stay competitive. Prior hospitality studies examined customers’ technology acceptance…

The impact of customer perceived value on customer satisfaction and loyalty toward the food delivery robot service

Chanmi Hong, Eun-Kyong (Cindy) Choi, Hyun-Woo Joung, Hak-Seon Kim

Food delivery robot service (FDRS) is a novel service using autonomous delivery robots that alters human delivery in mobile food ordering. Despite FDRS companies’ skyrocketing…

The impact of gamified loyalty programmes on customer engagement behaviours. A hotel industry application

Rafael Bravo, Sara Catalán, José Miguel Pina

This paper aims to examine the differential effects of gamified loyalty programmes and conventional loyalty programmes on customer engagement behaviours.