Journal of Hospitality and Tourism Technology: Volume 6 Issue 2

Using social media in hotel crisis management: the case of bed bugs

Bingjie Liu, Lori Pennington-Gray, Louisa Klemmer

The purpose of this paper is to provide greater insights into the-state-of-the-art in crisis management and aid in better response to health-related crises, with a specific focus…

How do consumers process online hotel reviews?: The effects of eWOM consensus and sequence

Ellen EunKyoo Kyoo Kim, Chung Hun Lee

The purpose of this paper is to examine how consensus and sequence of electronic word-of-mouth (eWOM) presented on online hotel review Web sites affect consumers’ attitudes toward…

Friends and fellow travelers: comparative influence of review sites and friends on hotel choice

Andrew Duffy

This paper aims to examine when travelers are more influenced by friends (word-of-mouth [WOM]) with limited knowledge of hotels but an understanding of the traveler, and when by…

Predictors of avoidance towards personalization of restaurant smartphone advertising: A study from the Millennials’ perspective

Peter Nyheim, Shi Xu, Lu Zhang, Anna S. Mattila

This paper aims to examine the effect of privacy concern, irritation and personalization on Millennials’ perceptions of personalized smartphone advertising avoidance in a…

Relationships between perceptions of virtual destination environment, satisfaction and loyalty

Deniz Yüncü

This paper aims to clarify the relationships between virtual destination environment factors and visitors’ satisfaction and loyalty. Virtual destination environment factors are…

The impact of destination images on tourists’ decision making: A technological exploratory study using fMRI

Osama Sam Al-Kwifi

The purpose of this paper is to explore the influence of destination images on tourists’ behavioral intention to select a destination for their next vacation. Most of previous…