Journal of Hospitality and Tourism Technology: Volume 4 Issue 2

The use of ICT in established and emerging tourist destinations: a comparative analysis in hotels

Maria Eugenia Ruiz-Molina, Irene Gil-Saura, Maja Šerić

Information and communication technologies (ICT) may represent an important source of advantages for service companies. However, the literature suggests that ICT need to be…

The impact of near field communication on tourism

Roman Egger

Near field communication (NFC) is currently perceived to be one of the most promising technologies for the future and will most likely become the standard in mobile devices in the…

“Like” and “Check-in”: how hotels utilize Facebook as an effective marketing tool

Kelly Virginia Phelan, Hsiang-Ting Chen, Matthew Haney

The purpose of this paper is to examine how effectively hotels are using Facebook as a marketing tool and how consumers are interacting with the property by measuring the number…

A cultural transferability on IT business application: iReservation system

Mohammad Nabil Almunawar, Heru Susanto, Muhammad Anshari

The emergence of innovative internet-based reservation systems (iReservation systems) is threatening the sustainability of retail travel agencies (TAs) in Brunei Darussalam. With…

The new customer-facing technology: mobile and the constantly-connected consumer

Martha Anne Coussement, Thomas J. Teague

The purpose of this paper is to argue that the use of technology by the “always connected” guest has changed the dynamics of the relationship between the hospitality entity and…

Internet as an information source and social distance: any relationship?

Semih S. Yilmaz, Asli D.A. Tasci

Findings of previous research imply that virtual contact with other social groups, such as the internet, may have an impact on sociocultural dimensions such as social distance;…