Journal of Hospitality and Tourism Technology: Volume 5 Issue 2

Factors influencing hotel customers’ intention to use a fingerprint system

Jungsun (Sunny) Kim, Bo Bernhard

This paper aims to extend the technology acceptance model (TAM) to explore the factors influencing a hotel customer’s intention to use a fingerprint system instead of a…

A benchmarking framework for eTourism capability of destinations’ industries

Sofia Reino, Andrew J. Frew, Nicole Mitsche

This paper aims to provide a framework for benchmarking the eTourism capability of a destination’s tourism industry, understanding the eTourism capability of a destination’s…

Exploring the impact of franchise support on franchisee acceptance of intranet in quick service restaurant (QSR) franchise system

Kunsoon Park, Seungwon “Shawn” Lee, Mahmood A. Khan

The purpose of this paper is twofold: to investigate the impact of franchisor support on quick service restaurant (QSR) users’ intranet acceptance; and to examine the technology…

Motives for reading and articulating user-generated restaurant reviews on Yelp.com

Anish Parikh, Carl Behnke, Mihaela Vorvoreanu, Barbara Almanza, Doug Nelson

The purpose of this research is to examine why and when restaurant consumers use and contribute user-generated reviews. This research is needed to determine the relevance of…

Shaping travelers’ attitude toward travel mobile applications

Jin Young Im, Murat Hancer

This study aimed to investigate the direct and indirect relationship of utilitarian motivation, hedonic motivation and self-identity to travelers’ attitude toward travel mobile…

Hotel and IT decision-maker characteristics and information technology adoption relationship in the hotel industry

Ahmet Bulent Ozturk, Murat Hancer

The purpose of this paper is to investigate the impact of hotel property characteristics and information technology (IT) decision-maker characteristics on radio frequency…