Journal of Hospitality and Tourism Technology: Volume 6 Issue 3

The impact of relational bonding on intention and loyalty: The mediating role of the commitment foci in service relationships

Joe Choon Yean Chai, Naresh K Malhotra, Satyabhusan Dash

– The purpose of this study is to investigate the impact of relational bonding on intention and loyalty and the mediating role of commitment foci in the service context.

Crowdsourcing innovative service ideas: The effect of negative interactions on ideation forums’ effectiveness

Philippe Duverger

The purpose of this paper is to demonstrate how negatively worded innovative ideas can be rejected during a crowdsourcing event sponsored by a service firm via an online forum…

Mobile application for the timeshare industry: The influence of technology experience, usefulness, and attitude on behavioral intentions

Manuel Rivera, Amy Gregory, Liza Cobos

The purpose of this study is to examine consumer perceptions toward the adoption of mobile technology within the vacation ownership/timeshare segment of the hospitality industry…

The impact of positive and negative e-comments on business travelers’ intention to purchase a hotel room

Faranak Memarzadeh, Shane C. Blum, Charlie Adams

This paper aims to find out the impact of business travelers’ behavioral belief on positive and negative e-comments, which consequently lead to intention to purchase a hotel room…

Key factors for a successful implementation of a customer relationship management technology in the Tunisian hotel sector

Nedra Bahri-Ammari, Khaldoon Nusair

This study aims to show the contribution of the determinants of customer relationship management (CRM), namely, customer-centric organizational culture and customer-centric…

The impact of customer’s perceived service innovativeness on image congruence, satisfaction and behavioral outcomes

Sreejesh S, Amarnath Mitra, Debjani Sahoo

This paper aims to provide empirical evidence of relationship between perceived service innovativeness, image-congruence, satisfaction and behavioral outcomes at the customer…

Motivations for customer engagement in online co-innovation communities (OCCs): A conceptual framework

Tingting (Christina) Zhang, Jay Kandampully, Anil Bilgihan

This paper aims to propose an extended model to examine these motivations. As technology-led changes have revolutionized the marketplace, researchers and practitioners have grown…

Innovation in hospitality and tourism industries

Anil Bilgihan, Mohammad Nejad