Journal of Hospitality and Tourism Technology: Volume 12 Issue 1

Guest editorial

Faizan Ali, Lu Zhang, Wei Wei, Yuan Zhou, Cihan Cobanoglu

Service innovation process digitization: areas for exploitation and exploration

Fotis Kitsios, Maria Kamariotou

The purpose of this paper is to review the dominant role which technology plays in the new service development (NSD) process and indicate the critical success factors that…

Integrating technology to service innovation: Key issues and future research directions in hospitality and tourism

Minwoo Lee, Jiseon Ahn, Minjung Shin, Wooseok Kwon, Ki-Joon Back

This study aims to provide an understanding of the concept of service innovation resulting from emerging technologies and suggest areas for future hospitality and tourism…

A new holistic conceptual framework for sustainability oriented hospitality innovation with triple bottom line perspective

Yücel Ozturkoglu, Ferika Ozer Sari, Ebru Saygili

The purpose of this study is to determine the dimensions for “sustainability-oriented hospitality service innovation (SOHSI)” in the context of food and beverage (F&B) industry…

Exploring service innovation in a network of travel agencies: the Robintur case

Antonella Capriello, Sabina Riboldazzi

The purpose of this paper is to investigate how customer engagement technologies impact service innovation in a network of travel agencies, analyzing the effects on sales…

Online social networking websites in innovation capability and hotels’ performance in Malaysia

Samer Al-Shami, Abdul Hadi Al-Hammadi, Abdulla Al Hammadi, Nurulizwa Rashid, Hayder Al-Lamy, Dheyab Eissa

The purpose of this study is to examine the role of social network websites (SNWs) on hotels’ performance through innovation, especially in emerging countries, which is still…

Is blockchain tourism’s new hope?

Elnaz Irannezhad, Renuka Mahadevan

Blockchain is a disruptive technology enabling distributed, encrypted, smart and secure peer-to-peer transactions. The fragmented nature of the tourism industry with a high number…

An analysis of Airbnb online reviews: user experience in 16 U.S. cities

Chuhan (Renee) Thomsen, Miyoung Jeong

This study aims to provide an in-depth understanding of the complex nature of Airbnb user experience by analyzing the pattern and sentiment of online reviews and assessing the…

Are hospitality/tourism curricula ready for big data?

Godwin-Charles Ogbeide, Yao-Yi Fu, Amanda Kay Cecil

The purpose of this paper is to establish a conceptual framework on how hospitality and tourism educators could incorporate new technology and big data analytics into program…

The role of customers’ motivations in the relationships between e-stimuli and behavioral intention on a bed and breakfast website

Myunghee Mindy Jeon, Miyoung Jeong, Seonjeong Ally Lee

This study examined relationships among e-stimuli and customers’ behavioral intentions and identified whether customers’ hedonic or utilitarian orientation moderation effects of…

Understanding how customers engage with social tourism websites

Rafael Bravo, Sara Catalán, José M. Pina

This paper aims to analyse the effect of technology acceptance variables on customer attitude and customer engagement behaviours (CEB) with social tourism websites (STWs).

Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels

Kadir Çakar, Şehmus Aykol

The purpose of this paper is to investigate travellers’ behaviour and examine their reactions to high-tech hotels offering robotic services to customers.