Journal of Hospitality and Tourism Technology: Volume 9 Issue 3

Guest editorial

S. Mostafa Rasoolimanesh, Faizan Ali

PLS path modeling – a confirmatory approach to study tourism technology and tourist behavior

Tobias Müller, Florian Schuberth, Jörg Henseler

As technology in tourism and hospitality (TTH) develops technical artifacts according to visitors’ demands, it must deal with both behavioral and design constructs in the context…

The agony of choice for medical tourists: a patient satisfaction index model

Jana Rosenbusch, Ida Rosnita Ismail, Christian Marc Ringle

Grounded on substantial theories and service concept models, this paper aims at proposing a novel patient satisfaction index (PSI) model. This model allows for identifying the key…

Development and validation of a formative scale of technological advancement in hotels from the guest perspective

Maria-Eugenia Ruiz-Molina, David Servera-Francés, Francisco Arteaga-Moreno, Irene Gil-Saura

The purpose of this paper is, first, to review the main conceptual proposals for the study of information and communication technologies (ICT) in tourism companies, and second, to…

Methods for modelling reflective-formative second order constructs in PLS: An application to online travel shopping

Paulo Duarte, Suzanne Amaro

This paper aims to discuss the estimation of PLS models with second-order formative constructs as existing research has mainly focused on second-order constructs with a reflective…

Globalization of workforce: PLS approach to higher-order value construct in a study abroad context

Manuel Antonio Rivera, Kevin S. Murphy, Jalayer Khalilzadeh

This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible…

Model specification issues in PLS-SEM: Illustrating linear and non-linear models in hospitality services context

Deepak S. Kumar, Keyoor Purani

Prior research in tourism and hospitality domain calls for closer attention to model specification when using partial least square-structural equation modeling (PLS-SEM)…

The interrelationships between self-determined motivations, memorable experiences and overall satisfaction: A case of older Australian educational tourists

Lintje Sie, Kelly Virginia Phelan, Shane Pegg

The purpose of this study is to assess the relationships between older travelers’ self-determined motivations, memorable travel experiences and overall satisfaction with…

The influence of quality on satisfaction and customer loyalty with an importance-performance map analysis: Exploring the mediating role of trust

Rocío Carranza, Estrella Díaz, David Martín-Consuegra

The purpose of this study is to verify the existence of loyalty among fast-food customers and its dependence on fast-food service quality, comprising service quality, food quality…

How do destination Facebook pages work? An extended TPB model of fans’ visit intention

Xi Y. Leung, Lan Jiang

The purpose of this paper is to propose and test an extended theory of planned behavior model (TPB) to explain how following destination Facebook pages impacts travelers’ visit…

Predicting World Heritage site visitation intentions of North American park visitors

Elizabeth Halpenny, Shintaro Kono, Farhad Moghimehfar

World Heritage sites (WHS) can play an important role in promoting visitation to emerging and remote destinations. Guided by the theory of planned behaviour (TPB), this study aims…

An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty: The case of health clubs

Jerónimo García-Fernández, Silvia Martelo-Landroguez, Luisa Vélez-Colon, Gabriel Cepeda-Carrión

This study aims to analyze the impact and predictive capacity of organizational culture on both customer loyalty and organizational performance in health clubs using data from…

Profitability in the hotel sector: a PLS approach

Rubén Lado-Sestayo, Milagros Vivel-Búa

The purpose of this paper is to analyse the determinants of hotel profitability through the application of a least squares path modelling (PLS) and to deepen the study of their…

Deploying partial least squares to investigate the influence of managerial assumptions on corporate social responsibility in the hotel industry

Allam K. Abu Farha, Osama Sam Al-Kwifi, Zafar U. Ahmed

This paper aims to investigate the interplay between managerial assumptions and institutional corporate social responsibility, and determines how such fit affects performance.