Journal of Service Management

Volume 35

• Issue 6 2024 Open Access Issue in Progress
• Issue 5 2024
• Issue 4 2024 Multi-stakeholder Engagement and Responsible Business
• Issue 3 2024
• Issue 2 2024 Digital Service Innovation: Ontology, context and theory
• Issue 1 2024

Volume 34

• Issue 6 2023 Open Access Issue
• Issue 5 2023 Research on Service Frontline Employees: State of the Science
• Issue 4 2023
• Issue 3 2023
• Issue 2 2023
• Issue 1 2023

Volume 33

• Issue 6 2022 Open Access Issue
• Issue 4/5 2022 Opportunities and Challenges at the Crossroads of Communication and Services
• Issue 3 2022 Trajectories for Future Research on Branding
• Issue 2 2022 Living and Working with (Ro)bots – The Impact of (Ro)Bots on the Service Frontline
• Issue 1 2022

Volume 32

• Issue 6 2021 Open Access Issue
• Issue 5 2021
• Issue 4 2021
• Issue 3 2021
• Issue 2 2021
• Issue 1 2021

Volume 31

• Issue 6 2020
• Issue 5 2020 Service Imperative for Health, Hospitality, and Design
• Issue 3 2020 The New Frontiers in Digital Media Services
• Issue 2 2020 AI and Machine Learning in Service Management
• Issue 4 2020 Emerging Fields in Service Research
• Issue 1 2020

Volume 30

• Issue 6 2019
• Issue 5 2019 Moving forward and making an impact in service research: from research priorities to research methodologies
• Issue 4 2019 Evolving service thinking: disruption and opportunities in hospitality and tourism
• Issue 3 2019
• Issue 2 2019
• Issue 1 2019

Volume 29

• Issue 5 2018 Theorizing beyond the horizon: service research in 2050
• Issue 4 2018 Service-dominant logic, service ecosystems and institutions: bridging theory and practice
• Issue 3 2018 Beyond the dyadic: customer engagement in increasingly networked environments
• Issue 2 2018
• Issue 1 2018

Volume 28

• Issue 5 2017
• Issue 4 2017
• Issue 3 2017
• Issue 2 2017 QUIS 14: collaborative innovations in the network environment
• Issue 1 2017

Volume 27

• Issue 5 2016
• Issue 4 2016
• Issue 3 2016
• Issue 2 2016
• Issue 1 2016 Enhancing theory development in service research

Volume 26

• Issue 5 2015
• Issue 4 2015 Internationalization and International Service Management
• Issue 3 2015
• Issue 2 2015 Co-creating service experience
• Issue 1 2015

Volume 25

• Issue 5 2014 Complex Engineering Service Systems
• Issue 4 2014 The International Research Symposium on Service Excellence in Management (QUIS)
• Issue 3 2014
• Issue 2 2014 Back where we belong – Marketing as the organization’s core strategy
• Issue 1 2014

Volume 24

• Issue 5 2013 Innovative Service Perspectives
• Issue 4 2013
• Issue 3 2013 Connections, Communities, and Collaboration Service Sustainability in the Digital Age
• Issue 2 2013
• Issue 1 2013

Volume 23

• Issue 5 2012
• Issue 4 2012 The Naples Forum on Service What's Ahead inService
• Issue 3 2012 QUIS 12 Expanding the Definition of Service Excellence and Quality in Service
• Issue 2 2012
• Issue 1 2012

Volume 22

• Issue 5 2011 Incorporating papers from The International Research Seminar in Service Management The La Londe Conference 2010
• Issue 4 2011 Sixth SERVSIG International Research Conference 2010, Porto, PortugalSpecial Issue
• Issue 3 2011
• Issue 2 2011
• Issue 1 2011

Volume 21

• Issue 5 2010 Service infusion in manufacturing industries
• Issue 4 2010 QUIS 11 Moving Forward with Service Quality
• Issue 3 2010
• Issue 2 2010
• Issue 1 2010

Volume 20

• Issue 5 2009 Perspectives from Asia
• Issue 4 2009
• Issue 3 2009
• Issue 2 2009 Best papers from the AMA SERVSIG International Research Conference 2008
• Issue 1 2009