Table of contents - Special Issue: Service-dominant logic, service ecosystems and institutions: bridging theory and practice
Guest Editors: Irene C.L. Ng, Stephen L. Vargo
Shaping service ecosystems: exploring the dark side of agency
Cristina Mele, Suvi Nenonen, Jaqueline Pels, Kaj Storbacka, Angeline Nariswari, Valtteri KaartemoThe extant service ecosystem literature rarely addresses the dark side of actors’ agency, which hinders further development of the service-dominant (S-D) logic, particularly with…
A systemic logic for platform business models
Julia A. Fehrer, Herbert Woratschek, Roderick J. BrodieThe purpose of this paper is to introduce a new business model logic, highlighting value processes in and properties of platform business models to inform business model thinking…
Game-changers: dynamic capabilities’ influence on service ecosystems
Suvi Nenonen, Johanna Gummerus, Alexey SklyarService-dominant logic acknowledges that actors can influence how service ecosystems evolve through institutional work, but empirical research is only nascent. This paper advances…
Institutional types and institutional change in healthcare ecosystems
Oana Maria Pop, Sara Leroi-Werelds, Nadine Roijakkers, Tor W. AndreassenThe purpose of this paper is to propose a typology of institutions enabling or constraining customer centricity and value co-creation in service ecosystems; illustrate the various…
Boundary objects for institutional work across service ecosystems
Laszlo Sajtos, Michael Kleinaltenkamp, Julie HarrisonInstitutional arrangements for collaborative purposes have gained increasing attention within research on service ecosystems. For collaborations to be effective, actors need to…
Co-creating services—conceptual clarification, forms and outcomes
Anna-Sophie Oertzen, Gaby Odekerken-Schröder, Saara A. Brax, Birgit MagerThe purpose of this paper is to assess, clarify and consolidate the terminology around the co-creation of services, establish its forms and identify its outcomes, to resolve the…
Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value
Gianfranco Walsh, Mario Schaarschmidt, Stefan IvensService providers leverage their corporate reputation management efforts to increase revenues by shaping customer attitudes and behaviours, yet the effects on customer innovation…
Flow revisited: process conceptualization and a novel application to service contexts
Jan Drengner, Steffen Jahn, Pia FurchheimFlow is an important yet under-utilized concept to examine extraordinary experiences in service encounters. An extensive review of extant literature revealed several conceptual…
How price fairness and fit affect customer tariff evaluations
Philipp Leinsle, Dirk Totzek, Jan Hendrik SchumannPromotional cues related to notions of fair prices or pricing designed to fit consumers’ needs are prevalent for many service offers. The purpose of this paper is to investigate…
ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully