Table of contents - Sixth SERVSIG International Research Conference 2010, Porto, Portugal ‐ Special Issue
Guest Editors: Raymond P. Fisk, Lia Patrcio
Crowd‐funding: transforming customers into investors through innovative service platforms
Andrea Ordanini, Lucia Miceli, Marta Pizzetti, A. ParasuramanThe purpose of this paper is to analyze the emerging crowd‐funding phenomenon, that is a collective effort by consumers who network and pool their money together, usually via the…
An expanded servicescape perspective
Mark S. Rosenbaum, Carolyn MassiahThe purpose of this paper is to put forth an expanded servicescape framework that shows that a perceived servicescape comprises physical, social, socially symbolic, and natural…
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Thorsten Gruber, Fabricio FrugoneThe purpose of this paper is to uncover the desired qualities and behaviours that patients believe general practitioners (GPs) should have in medical (service recovery…
Strategy and structure configurations for services within product‐centric businesses
Chris Raddats, Jamie BurtonThe purpose of this paper is to investigate how product‐centric businesses (PCBs), operating in a business‐to‐business environment, configure their organizations to align services…
Does service‐dominant design result in a better service system?
Bo Edvardsson, Gloria Ng, Choo Zhi Min, Robert Firth, Ding YiFew empirical studies have been conducted to explore the mechanisms and drivers of service exchange and value co‐creation. In particular, no study has compared a service system…
ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully