Table of contents
Leveraging service design as a multidisciplinary approach to service innovation
Maíra Prestes Joly, Jorge Grenha Teixeira, Lia Patrício, Daniela SangiorgiService design is a multidisciplinary approach that plays a key role in fostering service innovation. However, the lack of a comprehensive understanding of its multiple…
13791
Service providers and firm performance: investigating the non-linear effect of dependence
Ornella Benedettini, Andy NeelyServitized manufacturers can leverage close relationships with external providers of product-related services to mobilize value creation and improve the responsiveness of their…
903
Investigating the on-demand service characteristics: an empirical study
Robbert-Jan van der Burg, Kees Ahaus, Hans Wortmann, George B. HuitemaTechnological developments and new customer expectations of immediacy have driven businesses to adopt on-demand service models. The purpose of this paper is to study the…
7546
Service system well-being: conceptualising a holistic concept
Wei Wei Cheryl Leo, Gaurangi Laud, Cindy Yunhsin ChouThe purpose of this paper is to develop a concept of service system well-being by presenting its collective conceptualisation and ten key domains.
1339
ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully