Table of contents - Special Issue: Perspectives from Asia
Guest Editors: Jochen Wirtz, Robert Johnston, Khoe Sin Seow
Keeping talents for advancing service firms in Asia
Connie ZhengSkill shortages worldwide have intensified the need for talent management. Few papers examine the pattern of human resource (HR) and talent management practices that help retain…
HIV‐infected employees in the Asian hospitality industry
Matthew H.T. Yap, Elizabeth M. InesonThe purpose of this paper is to identify and discuss Asian hospitality and catering (H&C) human resource managers' (HRMs') perceptions of employing human immunodeficiency virus…
Buyer satisfaction and loyalty intention in online auctions: Online auction web site versus online auction seller
Jyh‐Shen Chiou, Lei‐Yu Wu, Yi‐Ping SungThe purpose of this paper is to examine the issue of the influential factors of buyer satisfaction and loyalty toward online auction web sites and online auction sellers…
Modeling customer equity, SERVQUAL, and ethnocentrism: a Vietnamese case study
Mark S. Rosenbaum, IpKin Anthony WongThe purpose of this paper is to explore how the return‐on‐marketing framework and its customer equity drivers (value, brand, and relationship) can be combined with service quality…
Internal branding to influence employees' brand promise delivery: a case study in Thailand
Khanyapuss Punjaisri, Alan Wilson, Heiner EvanschitzkyThe purpose of this paper is to understand the internal branding process from the perspective of service providers in Thailand. It will reveal the key internal branding mechanisms…
ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully