Table of contents - Special Issue: Multi-stakeholder Engagement and Responsible Business
Guest Editors: Sertan Kabadayi, Yuliya Komarova, Jay Kandampully
Exploring customer engagement tensions when pursuing responsible business practices
Andrew S. Gallan, Diogo Hildebrand, Yuliya Komarova, Dan Rubin, Ronen ShayDesigning and developing responsible business practices can create various tensions for service organizations. The purpose of this research is to develop a deeper understanding of…
RAISE: leveraging responsible AI for service excellence
Linda Alkire, Anil Bilgihan, My (Myla) Bui, Alexander John Buoye, Seden Dogan, Seoyoung KimThis article introduces the Responsible AI for Service Excellence (RAISE) framework. RAISE is a strategic framework for responsibly integrating AI into service industries. It…
Beyond apples and oranges: unraveling the complexity in corporate sustainability reporting
Timothy Hedley, Barbara Porco, Timothy Lee Keiningham, Lerzan Aksoy, Leigh Anne Statuto, Muslim AminThis investigation highlights the discrepancies in sustainability reporting practices, and their implications for sustainable service.
A 5C model of responsible service leadership: learning from living systems to play the infinite game
Reut Livne-Tarandach, Joan Ball, Poonam Arora, Ayse Yemiscigil, Jay KandampullyThis paper offers a new vision of responsible service leadership for service organizations nested in economic, societal and environmental contexts across time to foster collective…
Cultivating wiser service systems through communication
Edythe Moulton-Tetlock, Sophia Town, Hoori Rafieian, Canan Corus, Raymond P. FiskOur purpose is to offer the service research field a framework for cultivating wiser service systems via wise communication–which we define as “interactional activity that…
To do or not to do? A typology of ethical dilemmas in services (TEDS)
Rodoula H. Tsiotsou, Sertan Kabadayi, Jennifer Leigh, Julia Bayuk, Brent J. HortonThis paper seeks to deepen and improve our understanding of business ethics in services by developing a typology that reconciles and integrates disparate and often conflicting…
ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully