Table of contents
Cross-country differences in new service development: The moderating effects of national culture
Aku Valtakoski, Javier Reynoso, Daniel Maranto, Bo Edvardsson, Egren Maravillo CabreraThe purpose of this paper is to test how national culture may help to explain cross-country differences in new service development (NSD) by comparing the impact of NSD success…
1195
Defining the antecedents of experience co-creation as applied to alternative consumption models
Holger Schallehn, Stefan Seuring, Jochen Strähle, Matthias FreiseThe purpose of this paper is to propose a conceptual framework of experience co-creation that captures the multi-dimensionality of this construct, as well as a research process…
1873
Beyond brand fit: The influence of brand contribution on the relationship between service brand alliances and their parent brands
Yiran Su, Thilo KunkelThe purpose of this paper is to examine the underlying mechanism of the spillover effect from a service brand alliance to its parent brand at the post-consumption stage.
1659
Service recovery system antecedents: a contingency theory investigation
Jeffery S. Smith, Jayanth Jayaram, Frederic Ponsignon, Jeremy S. WolterThe purpose of this paper is to examine the influence of different antecedent factors (contingencies) on the design of a service recovery system (SRS).
1132
ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully