Journal of Service Management: Volume 21 Issue 5
Table of contents - Special Issue: Service infusion in manufacturing industries
Guest Editors: Anders Gustafsson, Saara Brax, Lars Witell
Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
Christian Grönroos, Pekka HelleThe purpose of this paper is to create a framework for measuring mutually created value in business relationships in the manufacturing sector, which also enables suppliers and…
Exploitation or exploration in service business development?: Insights from a dynamic capabilities perspective
Thomas Fischer, Heiko Gebauer, Mike Gregory, Guangjie Ren, Elgar FleischThe paper aims to explore how dynamic capabilities of sensing, seizing and reconfiguring shape the way in which service business is developed in a broad range of capital goods…
Clarifying the concept of performance‐based contracting in manufacturing industries: A research synthesis
Phillipp Hypko, Meike Tilebein, Ronald GleichAlthough performance‐based contracting (PBC) is gaining importance in manufacturing industries, corresponding research is still in its infancy. In order to provide a basis for…
Outcome‐based service contracts in the defence industry – mitigating the challenges
Irene C.L. Ng, Sai S. NudurupatiThis case study aims to explore the risks and challenges associated with the implementation of outcome‐based contracts (OBCs) in maintenance, repair and overhaul services in the…
Comparing provider‐customer constellations of visibility‐based service
Jan Holmström, Saara Brax, Timo Ala‐RiskuThe purpose of this paper is to introduce a representation scheme that helps original equipment manufacturers and their customers choose between different constellations of…
Service addition as business market strategy: identification of transition trajectories
Paul Matthyssens, Koen VandenbemptThe purpose of this paper is to show how manufacturers evolve when aiming at increasing customer value via the service addition path. More specifically, it aims to identify…
The relevance of service in European manufacturing industries
Gunter Lay, Giacomo Copani, Angela Jäger, Sabine BiegeCase study findings increasingly indicate that the implementation of service‐based business concepts is becoming a global business trend. The purpose of this paper is to analyze a…
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ISSN:
1757-5818e-ISSN:
1757-5826ISSN-L:
1757-5826Renamed from:
International Journal of Service Industry ManagementOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Dr Jay Kandampully