International Journal of Quality and Service Sciences
Issue(s) available: 58 – From Volume: 1 Issue: 1, to Volume: 16 Issue: 3
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Volume 2
Why are satisfied buyers not necessarily loyal?
Larry Pleshko, John DawesThe aim of this study is to identify why some brand buyers are satisfied, but are not necessarily loyal.
Service modularity in the digital era: integrating environmental sustainability and post-pandemic insights
Nofie ImanThis study aims to explore service modularity in the context of digital technology and environmental sustainability, particularly considering the transformative impacts of the…
Exploring the impact of logistics service quality on customer satisfaction, trust and loyalty in bus transport
Raksmey Sann, Pipat Pimpohnsakun, Panuwat BooncharoenDeveloping an optimal strategy for maintaining quality customer relationships in the logistics industry is critical for achieving long-term benefits. This study aims to examine…
Customer’s social cognition in service recovery satisfaction with human vs robot agent
Mathieu Lajante, Nina Carolin DohmService failures evoke negative customer emotions, which human agents respond to through emotional labor. In turn, customers empathize with the human agent, providing a satisfying…
The impact of soft lean practices on business performance: mediating role of customer satisfaction
Tinotenda Machingura, Ashleigh Tatenda Muyavu, Olufemi AdetunjiMany firms have adopted different methodologies such as lean management to increase customer satisfaction. This is because they need to respond to customer demands for improved…
ISSN:
1756-669Xe-ISSN:
1756-6703ISSN-L:
1756-669XOnline date, start – end:
2009Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Riadh Ladhari
Further Information
