International Journal of Quality and Service Sciences: Volume 12 Issue 4

Metaphors we manage and develop quality by

Johan Lilja, Pernilla Ingelsson, Kristen Snyder, Ingela Bäckström, Christer Hedlund

Metaphors are a powerful and human way of understanding and experiencing one kind of thing in terms of another. In quality management (QM), several metaphors are used to describe…

Research trends in quality management in years 2000-2019

Sławomir Wawak, Piotr Rogala, Su Mi Dahlgaard-Park

This study aims to demonstrate the suitability of text-mining toolset for the discovery of trends in quality management (QM) literature in 2000-2019. The hypothesis was formulated…

Quality management for microenterprises and start-ups – is the ISO 9001 suitable?

Sandra Klute-Wenig, Robert Refflinghaus

Quality management systems are well established in multinationals and SMEs. For establishing and improving such systems, there is a variety of guidelines. Furthermore, there are…

More value from fewer resources: how to expand value stream mapping with ideas from circular economy

Christer Hedlund, Petter Stenmark, Erik Noaksson, Johan Lilja

The purpose of this paper is to discuss recent trends in the circular economy and investigate how value stream mapping (VSM) can be extended to more fully include some of the…

Performance management on the shop floor – an investigation of KPI perception among managers and employees

Jasmin Ohlig, Thomas Hellebrandt, Amelie I. Metzmacher, Patrick Pötters, Ina Heine, Robert H. Schmitt, Bert Leyendecker

The purpose of this paper is to investigate the application of key performance indicators (KPIs) on shop floor level in German small- and medium-sized enterprises (SMEs). The…

Value creation through innovation in the primary sector

Pablo Colman, Jan Harwell, Pauline Found

Innovation is a growing topic. The primary sector is also a subject that has great importance in the global economy. However, limited research has been conducted linking these two…

Is agile the latest management fad? A review of success factors of agile transformations

Dag Naslund, Rahul Kale

Agile is the new popular management change method and agile has lots of momentum. Management consulting firms are promoting agile via articles and newsletters. While history does…

The management index: simplifying business excellence for management teams?

Kristen M. Snyder, Henrik Eriksson, Hendry Raharjo

The purpose of this paper is to present findings from a qualitative research study that was designed to examine the application of the management index (MI) to support…

Can high performance work practices and satisfaction predict job performance?An examination of the Malaysian private health-care sector

Aizzat Mohd Nasurdin, Cheng Ling Tan, Sabrina Naseer Khan

This paper aims to examine the effects of high-performance work practices (HPWPs) (participation, training and compensation) on nurses’ job performance (task and contextual…

The effects of service quality and perceived price on revisit intention of patients: the Malaysian context

Kim Piew Lai, Yee Yen Yuen, Siong Choy Chong

This paper aims to investigate the effects of service quality and perceived price (monetary and behavioural price) on the revisit intention of patients to hospitals, as well as…