International Journal of Quality and Service Sciences: Volume 15 Issue 1

Editorial: A practical SQUARE Guide on quality service for boards of disability service providers for adults with intellectual disability in Australia

Robyn Anne Wallace, Julie Rimes, Vicki Bitsika

The relationship between students’ psychological capital, social-contextual factors and study-related outcomes – an empirical study from higher education in Norway

Terje Slåtten, Gudbrand Lien, Victoria Helen Batt-Rawden, Solveig Beyza Narli Evenstad, Terje Onshus

This study aims to examine the relationships between students’ psychological capital (PsyCap), social-contextual factors and study-related outcomes. Social-contextual factors are…

Determinants of panic buying during COVID-19: causes and consequences

Md. Rostam Ali, Abdul Gaffar Khan, Md. Nazmul Islam, Umair Akram

Despite the abundant literature on panic buying during COVID-19 pandemic, the several causes and consequences of panic buying have been enormously ignored. The purpose of this…

Service quality scale development for fully automatic operation metro system

Zhen He, Hao Hu, Min Zhang, Fang Qin

Fully automatic operation (FAO) metro system is the trend of urban rail in modern cities. This study aims to develop a service quality scale for measuring passenger service…

Interplay between perceived value, trust and continuance intention: evidence in the sharing economy

John Tumaku, Jianxin Ren, Kwabena Gyasi Boakye, Kwame Simpe Ofori, Aidatu Abubakari

Over the past decade, research into sharing economy platforms has gained prominence. The purpose of this study is to investigate the role of perceived value (both hedonic and…

Assessing and improving co-creation in services: the customer-centric matrix

Arbia Chatmi, Karim Elasri, Frédéric Ponsignon

The strategy of co-creation with customers is a fast-growing topic within the academic community, which companies are trying to master. This study aims to elucidate the range of…