International Journal of Quality and Service Sciences: Volume 12 Issue 1

Strategic leadership and ambidextrous learning: Exploring the role of dynamic capabilities and intellectual capital

Muhammad Asif

The purpose of this paper is to explore the dynamics of “leadership and organizational learning” process and the factors that shape this process. Building upon the ideas of…

Adapting a Lean leadership-training program within a health care organization through cocreation

Pernilla Ingelsson, Ingela Bäckström, Kristen Snyder

The purpose of this paper is to describe and evaluate a Lean leadership-training program within the health-care sector. A training program developed through a cocreative process…

Sustainability of a university’s quality system: adaptation of the EFQM excellence model

Aija Medne, Inga Lapina, Arturs Zeps

Modern trends show that universities are searching for new solutions to increase efficiency and improve quality by considering approaches of quality system development that link…

Quality management for microenterprises and start-ups: is the ISO 9001 suitable?

Sandra Klute-Wenig, Robert Refflinghaus

Quality management systems (QMSs) are well established in multinationals and small-and-medium enterprises (SMEs). For establishing and improving these systems, a variety of…

Customer aggression and service sabotage: Examining the joint moderating effect of social sharing and rumination

Ruhama Goussinsky

The purpose of this study aims to investigate the independent and combined moderating effects of social sharing and rumination on the relationship between customer aggression and…

Influence of privacy and communication factors on online behavior

Ines Brusch, Michael Brusch

The purpose of this paper is to answer the question how important are privacy and communication and self-expression needs in social networks on the internet, especially in the…

Impact of accreditation on performance of healthcare organizations: A review of global studies

Swathi K.S., Gopalkrishna Barkur, Somu G.

The purpose of this paper is to review the accreditation research in specific to its effect on the performance of healthcare organizations.

Using SERVIQUAL to investigate the quality of provided wireless communication services in UAE

Wisam Abu Jadayil, Mwafak Shakoor, Adnan Bashir, Hamza Selmi, Mohamed Rafik N.N. Qureshi

The purpose of this paper is to investigate the service quality of wireless telecommunication services in the UAE.