International Journal of Quality and Service Sciences: Volume 9 Issue 2

Variations in user-oriented elderly care: a multilevel approach

Ali Kazemi, Petri Kajonius

National Board of Health and Welfare claims that the quality of elderly care services differ considerably between municipalities in Sweden. This study aims to analyze to what…

Management processes and management’s role in customer value creation

Anna Åslund, Ingela Bäckström

The purpose of this paper is to study management processes within successful societal entrepreneurship to further understand the role of management in customer value creation.

The impact of backstage cues on service evaluation

Yi-Fen Liu, Yingzi Xu, I-Ling Ling

This research aims to investigate how backstage visibility affects intangibility and perceived risk at the pre-purchase stage and how service credence moderates the effect of…

The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo

Abdul Rahman Kadir, Najmi Kamariah, Ariyanti Saleh, Ratnawati

This study aimed to determine the effect of role conflict and role ambiguity on job satisfaction, self-efficacy and nurses’ adaptability and improvement in service quality by…

Exploring enablers of innovative quality development in public administration

Klas Palm, Jessica Algehed

Today’s public administration is facing a wide range of challenges. This situation requires an ability to change and innovate. However, difficulties in the implementation of…

Measuring quality performance between public and private hospitals in Malaysia

Selim Ahmed, Noor Hazilah Abd Manaf, Rafikul Islam

This study aims to measure quality performance of the Malaysian hospitals based on eight items, namely, progress of quality management, medical service cost, reduce errors in…