International Journal of Quality and Service Sciences: Volume 10 Issue 4

Unleashing hidden potential: customer engagement in modular service innovation

Nofie Iman

This paper aims to explore the role of customer engagement during the production of services in a modular innovation. Modularity can be used to explain the structure and…

The moderating effect of structural barriers on TQM-performance relationship in Egyptian service organizations

Magdy A. Khalaf, Tamer S. Mohamed Salem

This paper aims to empirically investigate how structural barriers affect the relationship between total quality management (TQM) practices implementation and organizational…

New services development: a study in the context of a health organization

Luciene Eberle, Gabriel Sperandio Milan, Deonir De Toni, Fernanda Lazzari

The purpose of this study is to highlight the understanding of the consequent factors of new services development (NSD) in the literature owing to the impact on organizational…

Young consumers’ valuations of new payment services

Carin Rehncrona

The purpose of this study is to gain a more in-depth understanding of the factors influencing how young consumers value mobile payment services and to develop a conceptual model…

Fishing for whales: a segmentation model for social casinos

Jonathan Barsky

The purpose of this paper is to introduce a new customer segmentation model for the social casino industry. The key contribution of this model is the introduction of original…

Capturing value-based leadership in practice: Insights from developing and applying an AI-interview guide

Ingela Bäckström, Pernilla Ingelsson, Kristen Snyder, Christer Hedlund, Johan Lilja

The purpose of this paper is to present and discuss the results from the appreciative inquiry (AI)-inspired interviews to explore the underlying values held by top managers and to…

Service innovation, sustainability and quality meeting city challenges in the age of accelerations

Bo Enquist, Samuel Petros Sebhatu

The aim of this article is to provide a deeper conceptual understanding of the interdependence between service innovation, sustainability and quality in the age of accelerations…