International Journal of Quality and Service Sciences: Volume 16 Issue 1

Determinants of customer-perceived service quality in higher education: the roles of job satisfaction and organizational commitment

Abd Al-Aziz Hamed Al-Refaei, Hairuddin Mohd Ali, Abdulmajid Mohammed Aldaba, Abdul Rahim Zumrah

This study aims to examine the constructs of job satisfaction and organizational commitment (OC) as the determinants of customer-perceived service quality in higher education…

An interdisciplinary study of quality management and human resource management using quality of work–life factors

Pantri Heriyati, Nathanya Chitta, Sekar Prasetyaningtyas, Prita Prasetya, Neeraj Yadav

Interrelationships among some common factors of human resource (HR) management and quality management are still unexplored. Changes in work patterns due to the Covid-19 pandemic…

Assessing subjective career success: the role of career commitment, career resilience and self-efficacy: a evidence from hospitality industry

Bhawna , Sanjeev Kumar Sharma, Umair Akram

This study aims to examine how career commitment (CC) affects hospitality employees perceived subjective career success (SCS) using a serial mediation system that uses career…

Supply chain partnership and sustainable performance: does TQM mediate the relationship?

Mohammad A.K. Alsmairat, Noor Al-Ma’aitah, Tahani Al-hwameil, Hamzah Elrehail

The purpose of this study is to assess the effect of supply chain (SC) partnerships on sustainable performance (SP) and investigate the potential mediating role of total quality…

E-grocery service loyalty: integrating food quality, e-grocery quality and relationship quality (young customers’ experience with local food)

Dwi Suhartanto, David Dean, Iklima Farhani

This study aims to evaluate the loyalty formation model on e-grocery service incorporating food quality, e-grocery quality and relationship quality as determinants of loyalty.

Organizational learning, quality and safety culture in patient care: comparing Colombia and the Kingdom of Saudi Arabia

Ricardo Santa, Diego Morante, Thomas Tegethoff, Luis Berggrun

The purpose of this study is to determine the interactions between factors such as organizational learning, feedback about errors, punitive response to errors and communication…

The impact of feedback on consumer’s emotional state in post purchase context: exploring moderating factors

Nadia Sfar

Emphasizing the increasing need for social presence in interpersonal interactions and the irreplaceable aspects of face-to-face communications, this study aims to explore the…