International Journal of Quality and Service Sciences: Volume 15 Issue 3/4

Developing a benchmarking model for subjective well-being: a combined approach using structural equation modeling and fuzzy AHP

Arun Aggarwal, Vinay Kukreja, Kamrunnisha Nobi

The purpose of this study is not only to develop an integrated model of subjective well-being (SWB) by using confirmatory factor analysis (CFA) and structural equation modeling…

Dimensions and outcomes of electronic service quality in the GCC countries

Marsela Thanasi-Boçe, Atik Kulakli

The rapid growth of e-commerce and the increasing importance of online services have prompted the need for managers to understand what consumers value most in online transactions…

Effects of perceived values on affective and conative attitudes in cashierless store services

Jookyung Kwon, Jiseon Ahn

Despite the growing number of cashierless stores, few studies have examined the factors that influence the success of such stores. This paper aims to identify the influence of…

The relationship between service quality of banking kiosk and customer satisfaction: the moderating role of technology readiness

Hong Quan Nguyen, Quynh Huong Nguyen, Phuong Thao Tran, Ngoc Linh Trinh, Quynh Trang Nguyen

The aim of this empirical study is to investigate an integrated model that captures the way service quality of banking kiosks (BK-SQ) exerts its impacts on customer perceived…

Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived relationship investment and alternative retailer attractiveness

Thamaraiselvan Natarajan, Deepak Ramanan Veera Raghavan

Building on stimulus organism response theory, this study aims to examine the influence of Integrated store service quality (ISSQ) on omnichannel shoppers’ attachment to the…