International Journal of Quality and Service Sciences: Volume 11 Issue 3

Fit for purpose? Exploring competence in quality management

Jason Martin, Mattias Elg, Ida Gremyr

The purpose of this paper is to use competence theory to explore the fit between actual competencies of quality management (QM) practitioner and the perception of QM competence…

Assessing a social responsibility model for sustainable company growth in the Fourth Industrial Revolution

Sung Hyun Park, Wan Seon Shin, Kwang Jae Kim

The Fourth Industrial Revolution ( 4th IR) affects the mode of company management. This paper aims to present a revised social responsibility (SR) model as an evaluation tool for…

A study on the effect of imbalanced data in tourism recommendation models

Juan José Fernández-Muñoz, Javier M. Moguerza, Clara Martin Duque, Diana Gomez Bruna

This paper aims to study the effect of imbalanced data in tourism quality models. It is demonstrated that this imbalance strongly affects the accuracy of tourism prediction models…

Do the servicescape of public and private hospitals differ? The Malaysian context

Kim Piew Lai, Siong Choy Chong

This study aims to explore if public and private hospitals have differing servicescape attributes.

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Irma Magaña Carrillo, Göran Svensson, María del Carmen Otero Neira

The purpose of this paper is to test a research model based on the cause-and-effect relationships between perceived justice, service satisfaction and behavioral intention.

Workplace health in wellness – a study of Swedish spa-hotels

Yvonne Lagrosen, Stefan Olof Lagrosen

In previous research, quality management practices have been found to be related to better health for employees. Dimensions of health-promoting quality leadership have been…

Exploring the role of exploration/exploitation and strategic leadership in organizational learning

Muhammad Asif

The purpose of this paper is to explore the role of exploration/exploitation strategies in organizational learning and the impact of strategic leadership on the organizational…

Alignment of resources, actors and contexts for value creation: Bringing knowledge management into service-dominant logic

Francisco Javier Carrillo, Bo Edvardsson, Javier Reynoso, Egren Maravillo

This paper aims to deepen the understanding of resource integration for value co-creation within service-dominant logic (SDL), by drawing on key knowledge management (KM) concepts.