International Journal of Contemporary Hospitality Management
Issue(s) available: 279 – From Volume: 1 Issue: 1, to Volume: 36 Issue: 13
Volume 36
Volume 35
Volume 34
Volume 33
Volume 32
Volume 31
Volume 30
Volume 29
Volume 28
Volume 27
Volume 26
Volume 25
Volume 24
Volume 23
Volume 22
Volume 21
Volume 20
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Issue 7 2008 What are the contemporary human resource issues for talent management in hospitality and tourism
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Issue 6 2008
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Issue 5 2008 What are the practical and psychological barriers to HACCP in the hospitality industry and how have they been overcome
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Issue 4 2008
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Issue 3 2008 How should Niagara region respond to the challenges it faces and find solutions to preserve and develop its tourism industry
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Issue 2 2008
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Issue 1 2008
Volume 19
Volume 18
Volume 17
Volume 16
Volume 15
Volume 14
Volume 13
Volume 12
Volume 10
Effects of green innovation ecosystem coopetition, environmental management practices and digital innovation on carbon footprint reduction
Fabricia S. Rosa, Rogério João Lunkes, Mauricio Codesso, Alcindo Cipriano Argolo Mendes, Gabriel Donadio CostaThe purpose of this article is to analysis of the effects of green innovation ecosystem coopetition (cooperation and competition), environmental management practices (EMPs) and…
“I want to help but customers mistreat me”: the dual moderating role of prosocial motivation on the impact of customer mistreatment
Wenzhu Lu, Jialiang Pei, Xiaolang Liu, Lixun Zheng, Jianping ZhangBased on the stressor-detachment theory, this study aims to investigate the effect of daily customer mistreatment on proactive service performance and ego depletion, mediated by…
A triadic model of job retention and turnover dynamics in the hospitality industry
Robertico Croes, Hugo Padrón-Ávila, Manuel Rivera, Chaithanya RenduchintalaThis study aims to examine key factors influencing hospitality employee turnover in a post-pandemic context, challenging conventional assumptions about the role of demographics…
Can cuteness soften my anxiety? The impact of conversational styles of service robots on consumer service acceptance
Juanjuan Yan, Biao Luo, Tanruiling ZhangAs artificial intelligence technology empowers service robots, they increasingly communicate with consumers in a human-like manner. This study aims to investigate the effect of…
Exploring memorable experiences in luxury hotels
Jessica C. Murray, Robert J. Harrington, Prakash K. Chathoth, M. Sajid KhanThis study aims to explore memory-dominant logic (MDL) in the luxury hotel context to assess the flow of management experience decisions to memorable experiences, which lead to…
Decoding organisational attractiveness: a fuzzy multi-criteria decision-making approach
Sanaz Vatankhah, Hamid Roodbari, Roya Rahimi, Atrina OraeeHigh-skilled employees are crucial for sustained competitive advantage of organisations. In the “war for talent”, organisations must position themselves as attractive employers…
Women empowerment in restaurants: effects of femvertising, purplewashing and feminist identity on consumers’ willingness to pay a premium
Yizhi Li, Xi Yu, Ruoxi Qi, James PetrickDespite the increasing popularity of women-owned businesses in the marketplace, relatively few studies in the hospitality literature have focused on these businesses. Hence, this…
Mired in tasks: how daily workplace multitasking shapes employee service innovation behavior
Peng Xie, Fen Fen TianDrawing on conservation of resources theory, this paper aims to propose that daily multitasking increases employees’ daily role pressure, ultimately hindering their service…
What drives viewers’ engagement in travel live streaming: a mixed-methods study from perceived value perspective
Yuangao Chen, Liyan Tao, Shuang Zheng, Shuiqing Yang, Fujun LiThe purpose of this study is to explore the factors influencing viewers’ engagement intention in travel live streaming (TLS) from a perceived value perspective.
Unraveling the customer orientation paradox
Hyunghwa Oh, WooMi Jo, Jinok Susanna Kim, Jeongdoo ParkThis study aims to examine the roles of customer orientation (CO) and two distinct stress coping strategies – problem-focused (PC) and emotion-focused (EC) – in the positive…
Ethical artificial intelligence (AI): principles and practices
Rob Law, Huiyue Ye, Soey Sut Ieng LeiThis study aims to delve into the ethical challenges in artificial intelligence (AI) technologies to underscore the necessity of establishing principles for ethical AI utilization…
Talent management in the hospitality and tourism industry: the role of societal and organisational culture
Foteini Kravariti, Stefan Jooss, M. Claudia Tom Dieck, Paraskevi Fountoulaki, Farhad HossainThe purpose of this paper is to examine the role of societal and organisational culture on talent management (TM) within the Greek hospitality and tourism (H&T) industry…
Age-inclusive hospitality and tourism: navigating the metaverse travel with avatar
Fei Hao, Ki-Joon Back, Kaye Kye Sung Kye-Sung ChonThis study aims to investigate the impact of virtual tours on the engagement and travel intentions of older adults, emphasizing the role of emotional and informative content. It…
Understanding the drivers of consumers’ acceptance and use of service robots in the hotel industry
Heesup Han, Sung In Kim, Jin-Soo Lee, Inyoung JungThis study aims to discover factors and configurations that influence customers’ acceptance behaviors to investigate the current hospitality industry using service robots.
Transformation of value in co-creation: modalities and thresholds
Prakash K. Chathoth, Gerardo R. UngsonThis paper aims to focus on how value is generated as part of co-creative modalities in service transactions. The progression of value creation ranges from utilitarian to hedonic…
Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study
Jinhong Gong, Xinhua Guan, Tzung-Cheng HuanThis study aims to explore the key attributes of robot chef restaurants and their influencing factors from the perspective of customers and analyzes how these key attributes…
Metaverse technologies in hospitality: using the theory of consumption values to reveal consumer attitudes and trust factors
Debarun Chakraborty, Prashant Mehta, Sangeeta KhoranaThis study aims to apply the theory of consumption value to analyze the utilization of Metaverse technologies within hospitality and tourism while examining the factors that…
Effects of customer inoculation on artificial intelligence service failure
Lu (Monroe) Meng, Jiuqi Chen, Mengya Yang, Yijie WangThis paper aims to explore the effectiveness of customer inoculation strategies in the context of AI service failures in the hospitality and tourism industries. Furthermore, it…
The metaverse experience: a big data approach to virtual service consumption
Aikaterini Manthiou, Van Ha Luong, Kafia Ayadi, Phil KlausThe experience of leaving the real world and entering a virtual service environment makes many individuals happy. This study heeds the call by multiple researchers to…
Airbnb customer experience in long-term stays: a structural topic model and ChatGPT-driven analysis of the reviews of remote workers
Jose M. Ramos-Henriquez, Sandra Morini-MarreroThis study aims to characterize remote workers’ Airbnb experiences through the cognitive outcomes of their experiences and to consider the differences between long and short stays.
Understanding the role of exploitative leadership in inhibiting service innovative behavior: a moderated mediation model
Lijing Zhao, Shashan Bao, Phillip M. Jolly, Yi SuThe purpose of this study was to investigate how and when exploitative leadership hinders hospitality employees’ service innovative behavior. Based on the conservation of resource…
What factors motivate customers to embrace a metaverse hotel?
Jungsun (Sunny) Kim, Mehmet Erdem, Boran KimThis paper aims to investigate the influence of four motivational elements (i.e. utilitarian, hedonic, social and escapism motivations) on the propensity of customers to utilize a…
Drivers of social sustainability practices: quality management, human capital and innovation
Juan José Tarí, Eva M. Pertusa-Ortega, María D. López-Gamero, Jorge Pereira-MolinerThis study aims to examine the relationships between quality management, human capital and innovation (both incremental and radical), and social sustainability practices in…
Unlocking service excellence: the hierarchical impact of high-performance human resource practices
Chung-Jen WangBased on the ability–motivation–opportunity (AMO) model, this research aims to examine the hierarchical impact of high-performance human resource practices (HPHRPs) on the work…
Heuristics and biases in human–algorithm interaction and hotel revenue management override decision-making
Ibrahim Mohammed, Basak Denizci GuilletThis study aims to provide insights into human–algorithm interaction in revenue management (RM) decision-making and to uncover the underlying heuristics and biases of overriding…
Cognitive–analytical and emotional–social tasks achievement of service robots through human–robot interaction
Sunny Sun, Huiyue Ye, Rob LawAlong with the development of the robotics industry, service robots have been gradually used in the hospitality industry. Nevertheless, service robot categorization and the…
The effect of minimum wage increases on the labor productivity of star-rated hotels: evidence from China
Jun Zhang, Ting PanThis study aims to explore the spatial impact of an increase in the minimum wage on the labor productivity of star-rated hotels in China.
A critical insight into the intersection of sustainability and technology
Anam Afaq, Loveleen Gaur, Gurmeet Singh, Michal Erben, Alberto FerrarisThis paper aims to explore the role of blockchain (BCT) and Artificial Intelligence (AI) technologies in enhancing and incentivizing environmentally responsible, socially…
Can virtual influencers affect purchase intentions in tourism and hospitality e-commerce live streaming? An empirical study in China
Teng Yu, Ai Ping Teoh, Qing Bian, Junyun Liao, Chengliang WangThis study aims to examine how virtual influencers (VIs) affect purchase intentions in tourism and hospitality e-commerce live streaming (THCLS) by focusing on the roles of VIs’…
Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach
Ali B. Mahmoud, Leonora Fuxman, Yousra Asaad, Konstantinos SolakisThe Metaverse is rapidly reshaping the understanding of tourism, yet the public perception of this new domain remains largely uncharted empirically. This paper aims to build on…
Viewing hospitality from an interdisciplinary lens: a systematic review of 30-year research on hospitality in health care
YunYing (Susan) Zhong, Timothy Bottorff, Jianwen Li, Ladda Thiamwong, Susanny J. BeltranThis study aims to examine the conceptual and empirical operations of hospitality at its intersections with health care, which includes medical and senior care.
Technology for sustainability: the impact of Avatar-led Green Training on OCBE and green creativity
Fei Hao, Wailing Ng, Adil Masud Aman, Chen ZhangThis study evaluates the impact of Avatar-led Green Training on enhancing organizational citizenship behavior for the environment (OCBE) and green creativity among employees in…
Virtual reality vs traditional previews: the role of self-construal in customer decision-making
M. S. Balaji, Yangyang Jiang, Yogesh K. Dwivedi, Abhishek Behl, Kokil JainThis paper aims to explore the effectiveness of 360-degree virtual reality (VR) videos compared to traditional preview modes in shaping customer perceptions and behavioral…
Evaluating user engagement via Metaverse environment through immersive experience for travel and tourism websites
Nida Shamim, Suraksha Gupta, Matthew Minsuk ShinThe purpose of this paper is to explore user engagement (UE) within the Metaverse (MV) environment, emphasising the crucial role of immersive experiences (IEs). This study aims to…
Retaining Generation Z employees in the hotel industry: a time-lag study
Xiaoman Zhou, Christina Geng-Qing Chi, Biyan WenGeneration Z (Gen Z) is entering the hotel workforce and will soon become the dominant group. This has called for a better understanding of this workforce’s attitudes and…
From the final frontier to the metaverse: exploring the role of sharing economy principles in revolutionizing space tourism
Moein Beheshti, Dušan Mladenović, Razieh Sadraei, Ahad ZareRavasanAs exponential technologies continue to transform business models rapidly, there is a growing focus on metaverse research within the tourism industry. Despite the significant…
Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace
Chun-Chu (Bamboo) Chen, Ruiying CaiThe purpose of this study is to explore robot-phobia as a source of occupational stress among hospitality employees in the context of increasing robotization in the industry.
How the Metaverse can add new layers of hospitality services: a perspective of senior industry practitioners
Mark Ashton, Viachaslau Filimonau, Aarni TuomiAlthough virtual worlds, such as the Metaverse, can disrupt the hospitality sector, few empirical investigations have critically evaluated the scope and scale of this disruption…
Using machine learning methods to predict future churners: an analysis of repeat hotel customers
Aslıhan Dursun-Cengizci, Meltem CaberThis study aims to predict customer churn in resort hotels by calculating the churn probability of repeat customers for future stays in the same hotel brand.
Driving metaverse adoption in the hospitality industry: an upper echelon perspective
Arpita Agnihotri, Saurabh Bhattacharya, Georgia Sakka, Demetris VrontisThe purpose of this study is to explore how past and future temporal focus of CEOs in the hospitality industry influence their intention to invest in metaverse technology and the…
Sustainable hospitality and tourism in the Anthropocene era: the need for a more radical shift of the current circular economy models
Marcella De Martino, Valentina Apicerni, Antonia GravagnuoloThis paper aims to critically analyse the circular economy (CE) models adopted in hospitality and tourism to tackle societal challenges in the current Anthropocene era, exploring…
Determinants of approach behavior for ChatGPT and their configurational influence in the hospitality and tourism sector: a cumulative prospect theory
Heesup Han, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Amr Al-Ansi, Sandra Maria Correia Loureiro, Jinkyung Jenny KimThis research paper aims to explore the concerns and determinants of travelers’ behavior toward ChatGPT in the hospitality and tourism context. It also examines the weight of risk…
Navigating the generative AI travel landscape: the influence of ChatGPT on the evolution from new users to loyal adopters
Yu Li, Soyeun Olivia LeeThis study, rooted in affordance-actualization theory and communication theory, aims to critically examine how ChatGPT influences users’ transition from new adopters to loyal…
Hospitality marketing research: bridging the practical gap
Anil Bilgihan, Lydia Hanks, Nathan Discepoli Line, Makarand Amrish ModyThis study aims to identify the causes of the academia-industry divide in hospitality marketing research in the form of the “Research Devaluation Map” and offers ideas for…
Critical reflection on the impact of the gig economy on the hospitality workforce
Dan Jin, Bingjie Liu-LastresThis paper aims to provide a critical reflection on the impact of the gig economy on the hospitality workforce. The impact of the gig economy on hospitality workforce management…
Adopting the metaverse in the luxury hotel business: a cost–benefit perspective
Mustafeed Zaman, Prof Rajibul Hasan, Tan Vo-Thanh, Riad Shams, Mizan Rahman, K. Mohamed JasimThis study aims to examine the perceived values of the metaverse when adopting it in the luxury hospitality business. Based on the cost–benefit perspective, this research provides…
Artificial intelligence: an overview of research trends and future directions
Dogan Gursoy, Ruiying CaiThis study aims to offer an overview of hospitality and tourism research on artificial intelligence (AI) and its impact on the industry. More specifically, this study examines…
Does metaverse stimulate tourism prosocial behavior? A mindfulness-driven model with a psychological ownership perspective
Ruiying Cai, Yao-Chin Wang, Tingting (Christina) ZhangThrough a theoretical lens of psychological ownership, this study aims to investigate how technology mindfulness may stimulate metaverse tourism users’ feelings of individual…
Beyond boundaries: exploring the Metaverse in tourism
Zhisheng ChenThis study aims to investigate the engagement gap between Metaverse and in-person travel, the influence of Metaverse tourism on tourists and the industry and the challenges and…
Gamification design: toward developing image perception scales for generation Z consumers
Nikolaos Stylos, Chris A. VassiliadisDrawing from the Personal Construct Theory, this study aims to analyze the impact of using gamified apps on user behavior by investigating the service-related images and…
Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory
Hanqun Song, Huijun Yang, Erose SthapitUsing cognitive appraisal theory, this study aims to propose and test an integrated framework – comprising robotic service quality, robotic service authenticity, customer…
ISSN:
0959-6119e-ISSN:
1757-1049ISSN-L:
0959-6119Online date, start – end:
1989Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditor:
- Prof Fevzi Okumus
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