International Journal of Contemporary Hospitality Management: Volume 30 Issue 10

Hotel-like hospital rooms’ impact on patient well-being and willingness to pay: An examination using the theory of supportive design

Courtney Suess, Makarand Amrish Mody

The study aims to examine how features that foster a sense of control, create positive distractions and provide access to social support influence patients’ well-being and…

Beyond gambling: mediating roles of brand experience and attitude

Jiseon Ahn, Ki-Joon Back

The purpose of this paper is to explore the effect of customers’ perception of the integrated resort by focusing on brand-related variables, namely, brand reputation, brand…

Linking marketing mix elements to passion-driven behavior toward a brand: Evidence from the foodservice industry

Min-Seong Kim, Jihye Kim

This study aims to investigate the relationships among perceptions of advertising, sales promotions, brand prestige and brand love, as well as the development of passion-driven…

Role of shopping quality, hedonic/utilitarian shopping experiences, trust, satisfaction and perceived barriers in triggering customer post-purchase intentions at airports

Heesup Han, Myong Jae Lee, Wansoo Kim

This paper aims to extend the knowledge of travelers’ shopping behaviors at airport duty-free stores by investigating the role of multiple quality factors, value dimensions, trust…

Exploring the behavioral drivers of review valence: The direct and indirect effects of multiple psychological distances

Panagiotis Stamolampros, Nikolaos Korfiatis

Although the literature has established the effect of online reviews on customer purchase intentions, the influence of psychological factors on online ratings is overlooked. This…

Modelling the cancellation behaviour of hotel guests

Martin Falk, Markku Vieru

The purpose of this study is to provide new insights into the factors that influence cancellation behaviour with respect to hotel bookings. The data are based on individual…

Cash holdings and corporate governance: theory and contrary evidence from hotel firms

Tarik Dogru, Ercan Sirakaya-Turk

The purpose of this study is to examine the extent to which the quality of corporate governance mechanisms and growth opportunities affect agency problems in hotel firms.

Predicting hotel attractiveness via personality traits of applicants: The moderating role of self-esteem and work experience

Victoria Bellou, Nikolaos Stylos, Roya Rahimi

Despite the fact that hotels rely heavily upon frontline employees, extant evidence on what makes a hotel attractive in the eyes of job applicants is scarce. Thus, this paper aims…