International Journal of Contemporary Hospitality Management: Volume 20 Issue 6

Generational differences in work values: a study of hospitality management

Po‐Ju Chen, Youngsoo Choi

While many studies focusing on work values have been conducted, few of them were specifically focused on generational differences within the hospitality context. This study aims…

Multi‐unit managers: training needs and competencies for casual dining restaurants

Manuel Rivera, Robin B. DiPietro, Kevin S. Murphy, Christopher C. Muller

The purpose of this paper is to determine differences in perceived needs of training among multi‐unit managers (MUMs) in a large casual dining restaurant organization.

Applying customer equity to the convention industry

Kimberly S. Severt, Radesh Palakurthi

The purpose of this study is to determine the value a convention center provides its customers, the brand the center offers, and the importance of the customer/business…

The nature of gratuitous referrals in tourism: local residents' perspective

Andrew Walls, Amir Shani, Paul D. Rompf

The purpose of this paper is to investigate the referral patterns of local residents who are frequently requested by visitors to the community to provide information and/or direct…

Hospitality in hospitals?

Denver Severt, Taryn Aiello, Shannon Elswick, Cheryl Cyr

The purpose of this paper is to explore an organization‐wide philosophy of hospitality in a hospital setting.

Towards an ethical framework for animal‐based attractions

Amir Shani, Abraham Pizam

The aim of this paper is to discuss the issues of animal rights in the hospitality and tourism (H&T) industry, and to suggest ethical guidelines for the operation of animal‐based…

Golf and club entry level management competencies

Jill Fjelstul, Dana V. Tesone

The purpose of this study is to determine competency expectations for entry level supervisory employees in the golf and club management industry.

WACC as the touchstone performance indicator: The use of financial ratios as performance indicator – from operations to capital investments

Hyung‐Il Jung

The purpose of this paper is to propose a simple framework to help practitioners to analyze and evaluate their performance more accurately and easily from the perspective of value…

Handbook of Consumer Behavior, Tourism, and the Internet

Bing Pan

Research from the University of Central Florida’s Rosen College of Hospitality Management

Fevzi Okumus