International Journal of Contemporary Hospitality Management: Volume 26 Issue 5

Productivity, quality and relationship marketing in service operations: A revisit in a new service paradigm

Evert Gummesson

This article aims to look at the evolution of service management and marketing through three paradigms, the latest prescribing a new logic of service, to comment on a previously…

Operations research from 1913 to 2013: The Ford assembly line to hospitality industry innovation

John W. O’Neill, Sean McGinley

This article aims to first summarize and explain major services operations research foci from the past century. Second, this article relates how hospitality scholars have…

A review of human resources management research: The past 10 years and implications for moving forward

J. Bruce Tracey

The purpose of the paper is to present a review of the human resources (HR) research that has been published over the past ten years in discipline-based and hospitality-specific…

The evolution of marketing research

Cristian Morosan, John T. Bowen, Morgan Atwood

The purpose of this study is to provide a domain statement for hospitality marketing research. The objectives of the study are to analyze the evolution of hospitality marketing…

Progress on information and communication technologies in hospitality and tourism

Rob Law, Dimitrios Buhalis, Cihan Cobanoglu

The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals…

Hospitality finance and managerial accounting research: Suggesting an interdisciplinary research agenda

Kwangmin Park, SooCheong (Shawn) Jang

The purpose of this study is to present a brief overview of hospitality finance/accounting (HFA) research and to propose the utility of interdisciplinary research in the HFA…

Strategic management research in hospitality and tourism: past, present and future

Robert J. Harrington, Prakash K. Chathoth, Michael Ottenbacher, Levent Altinay

The purpose of this study is to review the hospitality and tourism strategy literature to identify trends related to key topical areas of research. The study objectives include…

Theoretical examination of destination loyalty formation

Dogan Gursoy, Joseph S. Chen, Christina G. Chi

The purpose of this paper is to identify the most critical antecedents of destination loyalty formation (DLF) and to develop a series of propositions for the relationships among…

Editorial

Fevzi Okumus