International Journal of Contemporary Hospitality Management: Volume 14 Issue 5

Fragments of HRM in hospitality? Evidence from the 1998 workplace employee relations survey

Rosemary Lucas

Using management and employee data from the 1998 workplace employee relations survey, this article attempts to trace “fragments of HRM” within the hospitality industry (HI) on a…

The dilemma of operating a strategic approach to human resource management in the Scottish visitor attraction sector

Margaret Graham, J. John Lennon

The majority of Scottish visitor attractions can also be defined as non‐profit making cultural heritage organisations to include historic buildings, museums and art galleries…

HRM and universalism: is there one best way?

Julia M. Christensen Hughes

This paper presents a framework for understanding HRM: traditional HRM; integrative HRM; strategic HRM; and universal HRM. It suggests that empirical support for universal HRM is…

The role of human resource practices in achieving quality enhancement and cost reduction: an investigation of volunteer use in tourism organisations

Leo Jago, Margaret Deery

This paper examines the role of human resource practices in enabling cost reduction and quality enhancement. In particular, it investigates the use of volunteers in tourism…

Making functional flexibility stick: an assessment of the outcomes for stakeholders

Clare Kelliher, Michael Riley

Increasingly, evidence suggests that the impact of HRM in organisations is greatest where it involves a set of coherent policies and practices. The implication of this is that, to…

Enacting organisational change programmes: a centre stage role for HRM?

Lois Farquharson, Tom Baum

This article discusses the key role which HRM can play in strategic change programmes. A theoretical outline is offered which emphasises the strong links between HRM and…

Strategic HRM and business performance in the Hilton Group

Gillian Maxwell, Gordon Lyle

Profiles the Hilton Group plc and some of the human resources issues that arise from operating an international portfolio of 500 hotels, with more than 60,000 employees in 50…

A strategic perspective to human resource development in Scottish tourism

Sandra Watson, Denise Drummond

Profiles “Tourism People” an industry‐led body established as an integral part of a new strategy for Scottish tourism. Its role is to focus the industry on meeting and exceeding…

Emotional harmony, dissonance and deviance at work

Conrad Lashley

Reviews recent literature relating to emotion at work, with special reference to the causes and effects of emotional harmony, dissonance and deviance. Illustrations are drawn from…