International Journal of Contemporary Hospitality Management: Volume 26 Issue 4

Exploring the direct and indirect effects of CSR on organizational commitment: The mediating role of corporate culture

IpKin Anthony Wong, Jennifer Hong Gao

The purpose of this study is to investigate the effect of perceived corporate social responsibility (CSR) on employees’ affective commitment through the mediating role of…

Do affluent customers care when luxury brands go mass?: The role of product type and status seeking on luxury brand attitude

Wan Yang, Anna S. Mattila

This paper aims to examine the joint effects of product type (hospitality services vs goods) and consumers’ need for status (low/Patricians vs high/Parvenus) on consumers’…

Triggers and inhibitors of illegitimate customer complaining behavior: Anecdotes from frontline employees in the hospitality industry

Zhuowei (Joy) Huang, Chen Zhao, Li Miao, Xiaoxiao Fu

The study aims to investigate the illegitimate customer complaining behavior (ICCB) in the hospitality industry from the perspective of frontline employees. In particular, this…

Where is the love?: Investigating multiple membership and hotel customer loyalty

Lina Xiong, Ceridwyn King, Clark Hu

The purpose of this study is to explore polygamous program loyalty in hotel loyalty programs and the relationship between members’ behavioral loyalty and their perceptions of the…

Does employee-perceived reputation contribute to citizenship behavior?: The mediating role of organizational commitment

Hui Fu, Yaoqi Li, Yanhong Duan

The purpose of this study is to propose and verify a research model that investigates the mediating role of organizational commitment on the relationship between hotel…

Does the importance of hotel attributes differ for senior tourists?: A comparison of three markets

Meltem Caber, Tahir Albayrak

– The purpose of this study is to identify the importance of hotel attributes for pre-senior and senior tourists when selecting a hotel.

How can mega events and ecological orientation improve city brand attitudes?

Jose T. Marin-Aguilar, Natalia Vila-López

The purpose of this study is to examine to what extent emotional experiences lived in mega-events and ecological orientation of citizens could act as direct antecedents of city…

Editorial

Fevzi Okumus