International Journal of Contemporary Hospitality Management: Volume 23 Issue 1

Guests' perceptions on factors influencing customer loyalty: An analysis for UK hotels

Usha Ramanathan, Ramakrishnan Ramanathan

This paper seeks to explore the performance of UK hotels, in terms of various service attributes, and whether it influences customers' intention to stay again.

Small accommodation providers and UGC web sites: perceptions and practices

Joshua Rupert Hills, Grant Cairncross

This paper aims to understand the perceptions and practices of small accommodation providers regarding the growing area of user‐generated content (UGC) web sites.

Do job resources moderate the effect of emotional dissonance on burnout?: A study in the city of Ankara, Turkey

Osman M. Karatepe

Using the Job Demands‐Resources (JD‐R) model as the theoretical framework, the purpose of this study is to develop and test a research model that investigates the moderating role…

Improving efficiency in international tourist hotels in Taipei using a non‐radial DEA model

Jie Wu, Henry Tsai, Zhixiang Zhou

The purpose of this study is to evaluate the operational efficiency of 23 four‐ and five‐plum international tourist hotels (ITHs) in Taipei in 2006, paying attention to efficiency…

An integrated framework for advanced hotel revenue management

Neamat Farouk El Gayar, Mohamed Saleh, Amir Atiya, Hisham El‐Shishiny, Athanasius Alkes Youhanna Fayez Zakhary, Heba Abdel Aziz Mohammed Habib

This paper aims to present an integrated framework for hotel revenue room maximization. The revenue management (RM) model presented in this work treats the shortcomings in…

Young adult interaction with wine in the UK

Caroline Ritchie

This paper aims to investigate how the 18‐ to 30‐age group currently interacts with wine in a variety of settings. It seeks to establish how young adults in the UK currently…

ISO certification in the tour operator sector

Barry L.M. Mak

The objectives of this study are to find out why tour operators implement quality assurance, and what problems and challenges they face in doing so.

University challenge: sharing some experiences of engaging with industry

Conrad Lashley

This paper aims to share the experiences of one team working in management education for hospitality practitioners in a UK context, a setting in which the primacy of employers �…

Editorial

Fevzi Okumus

A new company descriptor takes us into a new era

Rebecca Marsh