International Journal of Contemporary Hospitality Management: Volume 25 Issue 4

Stakeholder management in the Chinese hotel industry: the antecedents and impacts

Yin‐Hsi Lo

Taking an innovative approach, the aim of this paper is to apply the stakeholder view concept to the hotel industry in China, and identify two antecedents of the stakeholder…

Does using an à la carte or combo set menu affect the performance of a teppanyaki‐style restaurant?

Chin‐Yi Fang, Pao‐Yu (Jessie) Peng, Wei‐Ta (Woody) Pan

The purpose of this study is threefold: to use an innovative metafrontier‐to‐data‐envelopment analysis (MDEA) model incorporating multiple outputs and inputs – including the item…

Using data envelopment analysis to measure hotel efficiency in Crete

Constantine Manasakis, Alexandros Apostolakis, George Datseris

The purpose of this paper is to: study the relative efficiency between hotels operating under a brand and hotels operating independently, on the island of Crete, Greece; identify…

How reputation creates loyalty in the restaurant sector

Kuo‐Chien Chang

This study attempts to investigate the causal relationships between perceived trust, perceived value, customer satisfaction, and corporate reputation to understand how customer…

Relationships between lifestyle of health and sustainability and healthy food choices for seniors

Myung‐Ja Kim, Choong‐Ki Lee, Woo Gon Kim, Joung‐Man Kim

The purpose of this paper is to examine the structural relationships among lifestyle of health and sustainability (LOHAS), healthy food choices, trust, and emotional loyalty and…

Employer attitudes on hiring employees with disabilities in the leisure and hospitality industry: Practical and theoretical implications

Cynthia R. Jasper, Paul Waldhart

This paper seeks to analyze government survey data on what concerns leisure and hospitality employers most when considering hiring people with disabilities, as well as what hiring…

CSR reporting among Zimbabwe's hotel groups: a content analysis

Dzingai Kennedy Nyahunzvi

The purpose of this paper is to determine the nature and adequacy of corporate social responsibility (CSR) reporting among Zimbabwe's hotel groups.

The effects of work overload and work‐family conflict on job embeddedness and job performance: The mediation of emotional exhaustion

Osman M. Karatepe

The present study seeks to propose and test a research model that investigates emotional exhaustion as a mediator of the effects of work overload, work‐family conflict, and…

Editorial

Fevzi Okumus