The TQM Magazine: Volume 9 Issue 2
Table of contents
The soul of an organization
John PetersDiscusses philosophical issues regarding quality improvement and the benefits of non‐traditional ways of thought applied to business.
TQM in Glaxo India ‐ a step‐by‐step implementation process
Richard M. Blythe, Hema Rao, Naresh ShahaniDescribes a quality improvement initiative at Glaxo Wellcome India ‐ the Glaxo Wellcome Excellence Process. Illustrates the programme in detail. Concludes with some observations…
The total quality science lab
James E. AbbottDescribes the total quality science laboratory at Bandini Street School in San Pedro, California, USA. At the school, students are identified as workers as well as educational…
Simulation for TQM ‐ the unused tool?
Abdollah Aghaie, Keith PopplewellSimulation is a widely used tool in the design of factory systems of almost all kinds and yet seems to be used rarely in the design and analysis of quality management systems…
A systems model of effective teamwork
Hadyn Ingram, Richard Teare, Eberhard Scheuing, Colin ArmisteadArgues that, despite increasing interest in teamwork, much of the literature on the subject is inconclusive and often derived from anecdote rather than primary research. Seeks to…
Staff quality management
Manon FierensDescribes a diagnostic instrument which measures the satisfaction of internal customers of staff units. Determines the critical quality characters of staff processes and presents…
Strategy for the successful implementation of ISO 9000 in small and medium manufacturers
John P.T. Mo, Andy M.S. ChanStates that small‐ to medium‐sized manufacturers are finding the ISO 9000 standards difficult to implement. Discusses a research project which investigates the factors influencing…
Creating lasting change
John Moran, Amy AvergunStates that change management is a continuous process for organizations wishing to keep pace with their ever‐changing marketplace. The pace of change is faster today than ever…
The use of customer‐ and employee‐based performance measures in The Times top 500 companies
Claire Louise Stone, J. Maria BanksDiscusses the degree to which customer‐ and employee‐based measures of performance are used within The Times top 500 companies, as revealed by a postal survey carried out in 1995…
A Book of Five Rings: the Samurai way to achieving construction quality
Low Sui PhengArgues that the management of quality in the construction industry is often flawed by people‐related problems. Suggests that there is tremendous scope for applying Miyamoto…